What are the responsibilities and job description for the Technology Support Specialist position at The Sharon at SouthPark?
Job Description
Job Description
Growth at The Sharon at SouthPark, has created an immediate need for a Technical Support Specialist.
The Technical Support Specialist plays a critical role in maintaining The Sharon’s technology-driven aging services HIPAA compliant ecosystem , ensuring seamless operations across hardware, software, and network systems. This position combines technical expertise with a service-oriented mindset, providing tier 2 support to resolve complex issues, optimize system performance, and empower staff through training and guidance. You’ll gain hands-on experience with enterprise-level tools (e.g., EHR integrations, HIPAA-compliant cloud, Entra, etc.).
Join a close-knit team that values knowledge-sharing, innovation, and continuous improvement. Regular team huddles and quarterly workshops foster professional growth. Work with cutting-edge technologies, including Azure, Intune, Entra, and Sophos in a hybrid cloud environment. Enjoy work-life balance including flexible scheduling options and occasional remote work opportunities. Your contributions directly support The Sharon’s mission, enabling staff to focus on meaningful work without technical barriers.
We enrich the lives of those we serve by providing a nurturing environment that fosters joy, purpose, and well-being. The Sharon at SouthPark is a continuing care retirement community for senior residents located near the heart of SouthPark. We are a non-profit long-term care facility that offers independent living, assisted living, and skilled nursing care. At the Sharon at SouthPark our team member's number one responsibility is to deliver compassionate resident care every time! We believe by demonstrating our unifying principles of stewardship, unity, purpose, excellence in service, respect, and beauty this can be achieved daily.
SUMMARY
The Technical Support Specialist plays a critical role in maintaining The Sharon’s technology-driven aging services HIPAA compliant ecosystem, ensuring seamless operations across hardware, software, and network systems. This position combines technical expertise with a service-oriented mindset, providing tier 2 support to resolve complex issues, optimize system performance, and empower staff through training and guidance. You’ll gain hands-on experience with enterprise-level tools (e.g., EHR integrations, HIPAA-compliant cloud, Entra, etc.).
ESSENTIAL DUTIES AND RESPONSIBLITIES include the following (other duties may be assigned) :
Technical Support & Troubleshooting (40%)
- Serve as the primary escalation point for tier 2 technical support, resolving hardware, software, and network issues for 100 end users across departments.
- Diagnose and troubleshoot advanced challenges, including VPN connectivity, email configuration (Office 365), and application errors, minimizing downtime and ensuring productivity.
- Deliver hands-on assistance to staff on IT tools (e.g., Microsoft Suite, collaboration platforms) and cybersecurity protocols, fostering a culture of digital literacy.
Systems & Network Administration (30%)
Security & Compliance (15%)
Equipment Management (10%)
Project Support & Documentation (5%)
REQUIRED QUALIFICATIONS
Education : Associate’s degree in IT, Computer Science, or related field (Bachelor’s preferred); equivalent experience accepted.
Advanced troubleshooting for Windows OS (10 / 11), Office 365, and TCP / IP networks.
Proficiency in PowerShell scripting (basic automation tasks).
Exceptional customer service : Patience, clarity, & empathy when assisting non-technical users.
PREFERRED QUALIFICATIONS
Work Environment & Culture
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; talk or hear. The employee is occasionally required to lift up to 30 lbs (e.g., workstations, servers), climb, or balance and stoop, kneel, crouch or crawl. Specific vision abilities required on this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May work on a computer up to 8 hours in a day.
ACCESS TO PROTECTED HEALTH INFORMATION
The employee may have limited access to demographic and insurance information : Name, Address, city, state, zip code, telephone number, insurance carrier, social security number, date of birth and medical record number.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The position is primarily based in a clean, well lit, climate-controlled office environment. The noise level is generally quiet to moderate. Subject to physical and emotional stress associated with an Information Technology role. While performing duties of this job, the employee may be exposed to inside environmental conditions, and on occasion, could be exposed to blood, other body fluids, and residents with communicable diseases.
