What are the responsibilities and job description for the Lobby Ambassador/Bellperson position at The Sheraton Palo Alto?
Job Summary:
The Lobby Ambassador/Bellperson at the Sheraton Palo Alto is responsible for providing exceptional guest service and ensuring a seamless arrival and departure experience for all hotel guests. This is a full-time, hourly position that will require the individual to work in both the lobby and baggage areas. The ideal candidate will have previous experience in a hospitality or customer service role and possess excellent communication and problem-solving skills.
Compensation and Benefits:
This position offers an hourly rate of $22 per hour, paid biweekly. Full-time employees are eligible for a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and opportunities for career advancement within the company.
Responsibilities:
- Greet guests upon arrival and assist with luggage transportation
- Escort guests to their rooms and explain hotel amenities, services, and policies
- Provide recommendations and directions for local attractions, restaurants, and transportation options
- Handle guest requests and complaints in a prompt and professional manner
- Maintain a clean and organized lobby and baggage area
- Assist with valet parking and managing guest vehicles
- Coordinate with front desk and concierge to ensure efficient and smooth guest check-in and checkout
- Monitor and report any maintenance or safety issues in the lobby and baggage areas
- Other duties as assigned by the supervisor or manager
Requirements:
- High school diploma or equivalent
- Minimum of 1-2 years of previous hospitality or customer service experience
- Excellent communication and interpersonal skills
- Ability to work flexible hours, including weekends and holidays
- Must be able to lift and carry up to 50 pounds
- Knowledge of local area and attractions preferred
- A positive attitude and ability to work well in a team environment
EEOC Statement:
The Sheraton Palo Alto is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Salary : $22
