What are the responsibilities and job description for the Assistant Branch Manager position at The Sherwin-Williams Company?
The Branch Assistant Manager works with the Branch Manager to organize, plan, and implement strategies in a Sherwin-Williams Automotive Branch. This includes supporting all aspects of branch operations, including customer service, sales, marketing, merchandising, inventory, finances, and store safety. This role will assist in supervising and training store staff.
The individual selected for this role will be expected to work at Automotive Branch #9349 located at 3903 W 83rd Place, Merrillville, IN 46410
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
- Assist in developing and implementing branch market plan based on market conditions, branch mission and financial / budget objectives
- Support business strategies to increase sales and optimize profitability
- Build and maintain knowledge of all products to ensure effective customer recommendations
- Ensure high levels of customer satisfaction through excellent service
- Verify customer orders and transactions are completed and documented accurately
- Maintain branch inventory levels
- Ensure compliance with policies and procedures including safety, loss prevention, and security
- Support employee training, development, performance management, and corrective action
- Respond to and resolve any customer and / or employee complaints
- Assist in determining staffing needs and develop work schedules
- Analyze management and financial reports, including financial ratios relative to Profit & Loss ("P&L")
- Assist with daily bank deposits
Minimum Requirements
Preferred Qualifications
