What are the responsibilities and job description for the Strategic Account Manager- Flooring position at The Sherwin-Williams Company?
This position supports the Flooring business segment and is predominantly focused on the pursuit of new business in order to increase sales / growth and market share. Meet or exceed annual territory budget for volume (gallons), revenue and margin contribution by engaging in these core activities. Build strong territory and account plans with multiple paths to success. Advance new business opportunities through the selling cycle, and document progress in CRM. Strengthen existing customers relationships and loyalty through project and values propositions.
- Responsible for accounts 5MM - 11MM in Sales.
- Key decision maker for accounts.
- Managing multiple locations and multiple technologies.
- Accountability for all aspects of the account.
- Develop and implement strategic plans to manage and grow relationships with key Customers.
- Identify and engage with decision-makers and stakeholders within targeted accounts to foster strong, enduring partnerships.
- Collaborate cross-functionally with internal teams to align product offerings, services, and solutions with account needs and industry trends.
- Drive revenue growth and profitability by expanding product adoption, implementing upselling strategies, CI projects and executing cross-selling initiatives within existing accounts.
- Stay updated on market dynamics, competitive landscapes, and industry trends to effectively position products and services.
- Lead negotiations and contractual discussions, ensuring mutually beneficial agreements for both the company and customers.
- Monitor account performance metrics, financial reports, and proactively address any customer concerns or issues.
- Act as the primary escalation point and provide prompt resolutions to maintain high levels of customer satisfaction.
- Conduct routine business reviews and presentations to showcase value propositions and identify growth opportunities.
- Create project plans and Gantt charts to effectively implement and track deadlines and assignment tasks with cross functional teams.
- Travel as necessary to meet with accounts, attend industry events, and strengthen client relationships.
- Identify the key decision makers within each strategic account.
- Leverage existing relationships to gain introductions to new key decision makers.
- Engage in regular conversations with customer to gather insights.
- Conduct SWOT (Strengths, Weaknesses, Opportunities, Threats) analyses for each strategic account.
- Set key performance indicators (KPIs) to track progress and success metrics.
- Regularly review and analyze data to assess the impact of the action plan.
- Seek feedback from strategic accounts and internal stakeholders to identify areas for improvement.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public
FORMAL EDUCATION : Required :
Preferred :
Required :
Preferred :
TRAVEL REQUIREMENTS : (TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION)
