What are the responsibilities and job description for the Front Desk Agent position at The Shire Woodstock?
The House Manager is responsible for hosting guests throughout their stay. From a warm welcome upon arrival to an effortless departure.
Description
Front Desk Agent
The Front Desk Agent is responsible for hosting guests throughout their stay. From a warm welcome upon arrival to an effortless departure, this role will play a critical hand in executing the seamless guest experience in a tech forward hotel environment.
Responsibilities:
- Utilize Life House’s proprietary software to manage internal tasks and guests communication
- Assist with the guest check-in/check-out process while engaging with guests
- Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and other guest needs
- Facilitate making reservations and room changes.
- Coordinate communication and partnership between the front desk and other departments (housekeeping, maintenance, and Central Support)
- Respond to guest inquiries, requests and concerns in a timely, friendly and efficient manner
- Inspect clean rooms in preparation for guest arrival.
- Prepare and deliver VIP amenities
- Perform other duties as assigned and requested to meet the needs of the business
IDEAL CANDIDATE
- Team player, hard worker, multi-tasker and detail oriented
- Knowledge of the local area and things to do, and places to go – or enthusiasm to acquire that knowledge
- Genuine desire to be helpful: able to jump in and assist other departments when necessary
- Works cooperatively with others in all situations
REQUIREMENTS & EXPERIENCE
- Experience in guest or customer service
- Flexible in schedule and willing to meet the demands of a complex operation
- Familiarity with Apple products and applications (preferred)
- Familiarity with Slack (preferred)
- Ability to lift, pull, and push moderate weight
COMPENSATION & BENEFITS
- Competitive pay
- Housing provided, if applicable
- Generous benefits package
- Holiday Pay
- An environment that encourages initiative and leadership
- Working with highly talented people who are extremely passionate about their craft
- Hotel discount program
About Life Hospitality
The Shire Woodstock is managed by Life Hospitality, the hotel management arm of Life House, – an operations, branding, and software company with a mission to make travel more accessible by making hotels easier to operate and more profitable with tech-enabled, best-in-class operations. We approach operations with a tech-driven mindset. From hotel operations to F&B, we give you tools and resources to run your hotel most efficiently so you can focus on what matters most: the guest experience. We manage a portfolio of over 50 hotels across the US and Mexico and growing to 150 in 2023. You can find all Life Hospitality openings at https://www.lifehospitality.careers.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.