Lodging Manager

About Us:

Nestled on the scenic shores of Lake Minnetonka, our boutique hotel offers an intimate and personalized guest experience. We take pride in exceptional service, a welcoming atmosphere, and attention to detail that make every stay memorable.

Position Overview:

We are seeking a warm, organized, and service-driven Manager to lead our Lodging Operations. This role is ideal for someone passionate about hospitality, guest satisfaction, and team leadership. The Lodging Manager will be responsible for overseeing all aspects of the front desk, reservations, revenue management and will provide support to the housekeeping department to ensure seamless guest experience.

Key Responsibilities:

• Guest Services: Provide exceptional customer service, greeting guests warmly and ensuring a seamless check-in/check-out experience.

• Team Leadership: Supervise, train, and support front desk staff to maintain high service standards.

• Reservations & Booking Management: Oversee the reservation system, ensure accuracy, and optimize room occupancy. Manages our off-site Guest House.

• Problem Resolution: Handle guest inquiries, complaints, and special requests professionally and efficiently.

• Administrative Duties: Manage daily reports, billing, and reconciliation of front desk transactions.

• Collaboration: Work closely with housekeeping and maintenance to ensure rooms are ready for guests.

• Local Expertise: Provide recommendations on local dining, activities, and attractions around Lake Minnetonka.

• Provides oversite to Housekeeping Department supporting out head housekeeping in providing direction and guidance

Qualifications:

• Minimum of 3-5 years of experience in hotel management / leadership or a similar role.

• Strong leadership and interpersonal skills.

• Exceptional organizational and multitasking abilities.

• Proficiency in hotel management software and Microsoft Office Suite.

• Excellent communication and problem-solving skills.

• A passion for delivering outstanding guest experiences.

• Flexible availability, including weekends and holidays.

Why Join Us?

• Work in a beautiful lakeside setting with a passionate and supportive team.

• Opportunity to contribute to a growing boutique hotel with a focus on personalized guest experiences.

• Competitive salary and potential for growth within the company.

If you have a passion for hospitality and love providing exceptional guest experiences, we?d love to hear from you!

Employee Benefits Overview

We are proud to offer a comprehensive benefits package designed to support your well-being and preparing for your future. Here's a general description of the key benefits available to our employees:

401(k) with Employer Match: Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement.

Health Insurance: Full-time employees are eligible for health insurance benefits. Part-time employees may qualify after one year of service, provided they are averaging at least 32 hours per week.

Paid Time Off (PTO): We believe in work-life balance. That's why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self-care, and personal commitments.

Dependent Care Flexible Spending Account (FSA): New hires are eligible to enroll in our Dependent Care FSA within the first 60 days of employment. After that, you can enroll again during open enrollment. This benefit allows you to save on dependent care expenses with pre-tax dollars.

Employer-Paid Life Insurance: We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you.

Voluntary Life Insurance- Full time employees can opt to participate in additional Life Insurance.

Employee Assistance Program- We partner with NexGen EAP offering holistic services to support the whole person, including services like legal and financial help, physical health and wellness, and more. support the whole person of your

We are committed to fostering a supportive and rewarding environment for all our employees, and these benefits are just one way we show our appreciation for your hard work and dedication.