What are the responsibilities and job description for the Room Service Server (Part Time) position at The Shores Resort & Spa?
About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
PGH-BMC
Location Description:
At the Shores Resort and Spa we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Shores Resort and Spa can mean for you! The Shores Resort and Spa boasts 212 guest rooms, and 20,000 sq ft of event space.
Overview
Overview
The In-Room Dining Server is responsible for taking guests' orders over the phone and delivering food & beverage to guest rooms. They will be responsible for ensuring accurate food orders as well as timely delivery.Â
The In-Room Dining Server shall strive to provide exceptional service to both internal and external guests at all times.They will be responsible for exemplifying the Shores Resort & Spa Culture as well as promoting the resort as both the Destination and Employer of Choice!
Job Description: Essential duties and responsibilities include the following (other duties may be assigned):
Qualifications
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
PGH-BMC
Location Description:
At the Shores Resort and Spa we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Shores Resort and Spa can mean for you! The Shores Resort and Spa boasts 212 guest rooms, and 20,000 sq ft of event space.
Overview
Overview
The In-Room Dining Server is responsible for taking guests' orders over the phone and delivering food & beverage to guest rooms. They will be responsible for ensuring accurate food orders as well as timely delivery.Â
The In-Room Dining Server shall strive to provide exceptional service to both internal and external guests at all times.They will be responsible for exemplifying the Shores Resort & Spa Culture as well as promoting the resort as both the Destination and Employer of Choice!
Job Description: Essential duties and responsibilities include the following (other duties may be assigned):
- Answers all incoming calls within three rings with proper phone etiquette. Utilize guests name that appears on phone display.
- Takes room service order including room number, number of persons dining. Completes order and gives a 30 minute time delivery quote. Insures order is correct by asking to repeat the order back to the guest.
- Rings in guest order and prepares check.
- Sets table according to table set up standards.
- Delivers order to guests room within 30 minutes.
- Sets up order in the guests room.
- Closes all checks according to method of payment.
- Retrieves all room service trays and tables from guest hallways and busses used items in the dish room.
- Stocks all supplies and food and beverage items in the room service station.
- Orders all necessary items that are below pars.
- Presets trays and tables in room service station for future orders.
- Maintains a clean, sanitary and organized work station.
- Maintains a cheerful, positive attitude and appropriate conduct with both guests and teammates at all times.
Qualifications
- High school education required
- Prior food and beverage experience preferred
- At least one year customer service experience preferred
- At least six months POS system experience preferred
- Ability to work rotating Shifts as needed
