Warehouse Manager

Job Summary:  

The Signal Group Warehouse Manager is responsible for the operations of the warehouse department focusing on the delivery and fulfillment of orders, receipt and storage of inventory, and the return of product. The Warehouse Manager supervises the warehouse team including delegation of tasks, training and improvement, scheduling, and resolving issues. The Warehouse Manager will work proactively and collaboratively with the Vice President of Operations and other departments. This role is also responsible for meeting company standards for productivity, product knowledge, resourcefulness, and being solution driven.

Supervisory Responsibilities:

Manages the warehouse staff.

Duties and Responsibilities:

• Manage warehouse shipping areas that include fulfilling and shipping customer orders from SolidSignal.com and Amazon.com, ensuring accuracy of shipments and addressing any issues. 
• Oversee and optimize all warehouse logistics operations, including inventory management, order fulfillment, shipping/receiving, and coordination with supply chain partners to ensure timely and efficient flow of goods. 
• Delegate warehouse tasks to Warehouse Associates.
• Oversee the shipping process, schedule, and support documentation, working to optimize efficiency through changes in processes based on company growth, staffing, and strategy.
• Ensure products are shipped promptly and accurately and coach warehouse staff to do the same. Address and document relevant performance issues as needed. 
• Be an integral member of the daily tasks in a fast-paced warehouse environment. Model a commitment to accuracy and efficiency to ensure that all daily tasks are completed.
• Train, guide, and delegate the warehouse staff, encouraging professional growth and development.
• Oversee and manage the inventory control process including monitoring inventory levels and conducting cycle counts twice annually and periodically throughout the year. 
• Oversee the shipment receiving process including the storage of received products.
• Take ownership of the lifecycle of the returns process and ensure each stage is handled promptly and with attention to detail. Demonstrate a strong understanding of the returns process and delegate the tasks to Warehouse Associates as needed. 
• Maintain a safe and clean work environment in compliance with OSHA requirements, and ensure warehouse workers are complying with procedures, rules, and regulations. 
• Utilize and establish reporting tools as resources to manage shipping, inventory, and staffing efficiencies. 
• Assess warehouse staffing needs including performance management, recruiting, hiring, and training as needed to best support efficiencies in the warehouse. 
• Create and continuously improve upon processes and documentation for systems affecting warehouse operations.
• Other projects as assigned.

Required Skills/Abilities/Competencies:

• Strong communication skills both oral and written
• Strong data analysis skills utilizing available tools to support the data
• Track record of leading and managing a team
• Ability to maintain a positive attitude in the face of challenging circumstances
• Strategic thinking and planning skills
• Ability to multi-task when under pressure
• Strong knowledge of warehouse activities 
• Ability to teach and train a team
• Proficient using a personal computer, warehouse software and proprietary software
• Ability to work a flexible schedule when needed
• Ability to lift up to 50 pounds
• Ability to bend, stretch, and traverse the warehouse throughout the day
• Knowledge of EOS a plus

Education and Experience:

Bachelor’s degree preferred (experience in lieu of education considered)

5 years of relevant work experience 

Previous experience managing a team required

NetSuite experience is a plus

Certificates and/or Licenses

Certification to drive hi-lo required

Certification to ship Hazmat preferred 

Physical or Other Requirements:

Physical requirements include: a variety of standing, sitting and walking throughout the day; repeated twisting at the torso while lifting, and putting away and pulling inventory from shelves; regular lifting of up to 50 pounds, climbing of ladders, usage of pallet jacks throughout the day as needed.

Work Environment:

The primary location for this position is the physical location of the business.

The Signal Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.