What are the responsibilities and job description for the Front of House Manager position at The Silver Spike Bar & Grill?
A Front of House (FOH) Manager is responsible for overseeing the customer-facing areas of the restaurant. Their role is key in ensuring a smooth and positive guest experience. Here’s an overview of their key responsibilities:
- Customer Service: The FOH manager ensures that guests receive excellent service from the moment they walk in until they leave. They handle complaints, resolve issues, and ensure satisfaction.
- Staff Management: They supervise front-of-house staff, including hosts/hostesses, servers, bartenders, and busboys. This includes hiring, training, scheduling, and ensuring that the team is motivated and performing at their best.
- Operations Management: They oversee the day-to-day operations of the front-of-house area, ensuring that everything is running smoothly. This could include managing reservations, guest seating arrangements, and maintaining cleanliness and organization.
- Communication: The FOH manager acts as the main point of communication between the front-of-house team and the back-of-house (kitchen and cooking staff), ensuring a seamless flow of information and service.
- Inventory and Supplies: They help manage inventory for front-of-house supplies, such as menus, linens, and bar stock, ensuring that everything needed is always available and in good condition.
- Ambiance and Atmosphere: They often play a key role in setting the tone for the dining experience, ensuring the environment is welcoming, clean, and aligned with the brand or venue’s style.
- Problem-Solving: Handling difficult situations, such as customer complaints, long wait times, or staff issues, is a critical part of the job. The FOH manager must remain calm and professional under pressure.
Overall, a successful FOH manager needs to be an excellent communicator, have strong leadership skills, be highly organized, and have a deep understanding of hospitality and customer service.
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Paid training
Shift:
- Day shift
- Evening shift
Work Location: In person
Salary : $16