What are the responsibilities and job description for the Front Desk Supervisor position at The Sinclair Hotel?
About Our Company
We are experts in lifestyle, boutique hotels and restaurants. We elevate our food and beverage to match the quality and sensorial experience of our hotels. We create memories, bring dreams to life, and deliver unmatched perfection around every corner. From the moment of arrival, guests are met with personalized and thoughtful service. This is where you can be yourself and truly succeed. Join our team of innovators!
About The Sinclair Hotel
The Sinclair Hotel, Autograph Collection is a 164-room boutique hotel where the heart of Fort-Worth welcomes you with genuine Southern hospitality. Our historic hotel seamlessly intertwines modern technology with timeless charm, promising an unparalleled experience. The Sinclair is unlike any other, where the rich traditions of the past within our 1930’s art deco architecture marry with contemporary sophistication of today.
You should join our team if you believe...
- That people come first and that our curators are the driving force behind our success.
- That, as a supervisor, you teach and inspire your team to exceed the expectations of every guest that arrives to the hotel.
- It's empowering to exercise creativity and collaboration.
- In joining an organization that cares about and supports your career growth and development.
You're a great fit for this role if you...
- Have a passion for seeking perfection in every interaction with guests.
- Possess the ability to ignite a spirit to serve all those who you interact with and work with you.
- Have a desire to go anticipate the needs and desires of guests and others in a fast-paced environment.
- Demonstrate a pleasant communication and demeanor when interacting with guests.
- Engage and work cooperatively with other departments, exemplifying strong teamwork and treating all coworkers with professional respect.
We're excited to have you join us because...
- You have the ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers at all times.
- You demonstrate strong customer-relation skills with a total commitment to guest satisfaction. You are a "people-person" who thrives on public contact.
- You are capable of conflict resolution when facing challenging situations with guests and other stakeholders.
- You have experience to lead a team of Front Desk clerks and can provide direction to the team when the Manager on Duty is not available.
Education and Experience:
- Hospitality management education and/or appropriate level of on-the-job training
- Previous Front Desk and Customer Service experience.
- Opera or Lightspeed knowledge a plus