What are the responsibilities and job description for the MEMBER ENGAGEMENT REPRESENTATIVE position at THE SKAGIT VALLEY FAMILY YMCA?
Job Details
Description
JOIN OUR TEAM AND MAKE A DIFFERENCE!
At the Skagit Valley Family YMCA, we’re more than just a gym—we’re a community dedicated to strengthening youth development, healthy living, and social responsibility! As a Member Engagement Representative, you’ll be the friendly face that makes everyone feel welcome. You’ll help members connect with programs that fuel their goals, provide top-tier customer service, and ensure everyone who walks through our doors feels like they belong.
If you’re passionate about people and love making a positive impact, this is the place for you! Join a team that cares, grows, and makes a real difference in the community we love!
ARE YOU A GREAT FIT?
- You love working with people and providing exceptional service.
- You’re a pro at multitasking—answering questions via phone, email, and in person with a smile.
- You have excellent written and verbal communication skills.
- You’re comfortable using computers and office equipment.
- You have a positive attitude and enjoy working with people from all walks of life.
ESSENTIAL FUNCTIONS:
- Be the ultimate YMCA ambassador! Help members navigate membership, programs, and activities that fit their interests and goals.
- Make every interaction count. Create a welcoming and supportive environment for all members.
- Assist with member sign-ups and registrations. Ensure a smooth and friendly experience.
- Be a problem solver. Address and resolve member concerns with care and professionalism.
- Support engagement efforts. Connect members with programs and encourage participation.
- Give tours to potential members. Show them why the YMCA is the perfect fit for them!
- Engage members through special events, wellness programs, and social activities to foster a sense of belonging.
- Conduct follow-ups. Check in with members to ensure they are engaged and enjoying their experience at the YMCA.
- Jump in where needed! Whether it’s helping at the front desk, assisting with paperwork, or making someone’s day brighter, you’ll be an essential part of our team.
Qualifications & Benefits
WHAT YOU BRING:
- Strong interpersonal and problem-solving skills.
- Customer service, sales, or related experience (preferred but not required).
- Excellent communication skills—written and verbal.
- Basic computer skills and knowledge.
- Fluency in a second language? That’s a plus! We’ll even give you a $0.50/hr pay boost for bilingual skills!
- A welcoming attitude and a passion for community building.
- A commitment to the Y’s core values: Caring, Honesty, Respect, and Responsibility.
- Experience in conducting tours and engaging prospective members with enthusiasm.
- The ability to handle and resolve conflicts in a professional and positive manner.
- An energetic personality that thrives in a fast-paced, people-first environment.
WORK ENVIRONMENT & PHYSICAL/MENTAL DEMANDS:
- You’ll be working in a dynamic, community-driven environment.
- Expect to be on your feet for extended periods and engaging with members.
- Ability to perform routine facility walkthroughs and occasional light lifting (up to 25 lbs).
- You’ll work with a diverse community and may need to handle customer concerns with care and professionalism.
- Work in various shifts, including early mornings, evenings, and weekends, to accommodate member needs and engagement activities.
WHY YOU’LL LOVE WORKING AT THE Y!:
- Flexible schedules – Work around school, family, or other activities!
- Health & Dental Care (Full-time)
- FREE YMCA Membership – Bring your household along for the fun!
- YMCA Retirement Fund – Plan for your future.
- YMCA Program & Merchandise Discounts – Because who doesn’t love a good deal?
- Paid Time Off – Sick leave, vacation, and even holiday pay
Salary : $17 - $20
