OUTREACH OPERATIONS MANAGER

Description

POSITION SUMMARY: The Outreach Operations Manager is the primary leader for the systems which ensure a functional and efficient Outreach program. This position is one of multiple Outreach Managers who coordinate, collaborate, and share lateral decision-making power to administer the Outreach program at the Skagit Valley Family YMCA (Skagit Y). The Outreach Operations Manager primarily drives the data management, fiscal responsibility, policy and procedural, and maintenance activities associated with the entire Outreach program, including both drop-in and Street Outreach Services (SOS). 

OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.  

ESSENTIAL FUNCTIONS:  

• Approaches and models youth engagement from a strengths-based, pro-social, harm reduction, and trauma-informed lens. Embraces evidence-based practices for youth development. 
• Serve as primary leader for ensuring quality data and accurate documentation daily, weekly, and monthly for the Skagit Y’s Outreach program systems, including monthly and annual KPIs, Core youth database, EZ Texting database, extendedReach files, and other systems as assigned and necessary for the functionality of Outreach. 
• Provides initial recruitment and onboarding support for all new staff and volunteers to the Outreach program, ensuring timely and accurate hiring documentation through Paycom and other Y systems as applicable. 
• Assists the ED of Social Impact and Advancement Team in preparing funder reports, grant and contract applications. 
• Participates in Y Administrative, Leadership Team, and other meetings as applicable for ensuring Outreach representation and report outs to broader Y stakeholders. 
• Acts as the primary of contact on facility and maintenance needs for the drop-in center and Outreach vehicle maintenance schedule; coordinates clearances and training for staff designated to drive the Outreach vehicle. 
• Collaborates with other Outreach Managers on budgets and expense oversight, primarily leading monthly cadence of Outreach program expense accounting and budget management. 
• Collaborates with other Outreach Managers to prepare and publish the monthly drop-in and services staffing schedules.  
• Primary leader on ensuring policy and procedural compliance for Outreach program, including following a collaborative process for drafting amendments or updates as needed. 
• Works two shifts weekly at the drop-in center, or as otherwise arranged by mutual agreement among Outreach Managers. 
• May on occasion participate in meetings and/or work groups associated with the state-wide Functional Zero Movement (formerly known as the Anchor Community Initiative). 
• Assists other Outreach Managers with coverage, thought partnership, and decision-making as applicable.  
• Educate, motivate and provide feedback to staff and volunteers as applicable. 
• Engages in legislative advocacy efforts annually as applicable. 
• Holds positive relationships with partners across governmental, educational system, nonprofit, community-based, and other institutional settings.  
• Positively represents Social Impact programs and the Skagit Y across coalitions, task forces, and other associated groups and gatherings across the community. 

TEAM LEADER CORE COMPETENCIES: 

• Models and teaches the Y’s values. 
• Ensures a high level of service with a commitment to improving lives. 
• Provides volunteers with orientation, training, development and recognition. 
• Cultivates relationships to support fundraising. 
• Champions inclusion activities, strategies and initiatives. 
• Builds relationships to create small communities. 
• Empathetically listens and communicates for understanding when negotiating and dealing with conflict. 
• Effectively tailors communications to the appropriate audience. 
• Provides staff with feedback, coaching, guidance and support. 
• Provides others with frameworks for making decisions. 
• Conducts prototypes to support the launching of programs and activities. 
• Develops plans and manages best practices through engagement of team. 
• Effectively creates and manages budgets. 
• Holds staff accountable for high-quality results using a formal process to measure progress. 
• Shares new insights. 
• Facilitates change; models adaptability and an awareness of the impact of change. 
• Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. 
• Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. 

WORK ENVIRONMENT & PHYSICAL DEMANDS:   

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• While performing the duties of this job, the employee is regularly required to use a computer, and other office equipment, for extended periods of time and be able to communicate using phone and electronic devices.  
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually low to high.  
• The employee frequently is required to sit and reach and must be able to move around the work environment, including walking frequently up and down staircase, and be able to respond to all emergencies. The employee must occasionally lift and/or move up to 40 pounds.  
• The employee will be regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex problems; may use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks and work under intensive deadlines with frequent interruptions;  
• The employee must be able to interact with members, staff, volunteers, and others encountered in the course of work, some of whom may be dissatisfied individuals. 
• This position requires the employee to have a flexible work week that includes nights and weekends, including occasional participation in meetings or shifts within Social Impact programs as necessary. 
• This position also involves regular local travel. 
• This position is part of the evening and weekend on-call administrator rotation in support of the Oasis Youth Shelter. 

Qualifications

QUALIFICATIONS:   

• Master’s degree (preferred) in social services or related field and minimum of two years' experience working directly with adolescents OR a bachelor’s degree in social services or related field from an accredited school and additional experience working with adolescents. 
• Five years of successful full-time experience in a relevant field.  
• Relevant experience, training and demonstrated skills in each area that they will be managing or supervising. 
• Strong skills in leadership, communication, collaboration, crisis management and behavior management. 
• Ability to effectively and rapidly respond to safety and emergency situations. 
• Supervisory abilities that promote effective staff performance and foster collaboration. 
• Knowledge of OR willingness to quickly learn group care licensing (WAC guidelines) and legal requirements. Familiarity OR willingness to quickly gain familiarity with the Department of Social and Health Services (DSHS), Department of Children, Youth & Families (DCYF), and other public entities. 
• Tuberculosis test by Mantoux method (required before beginning work). 
• CPR/FA/AED and Blood Borne Pathogens training certification (within 30 days of employment or first scheduled training available through the Skagit Valley Family YMCA). 
• Current Food Handler’s Card (within 30 days of employment).  
• Abuse Prevention and Mandatory Reporting training required within 30 days of hire. 
• Maintain minimum of 24 hours of additional training per year. 

Benefits from day 1:

• Free YMCA household membership;
• 403(b) Saving Account enrollment;

Your other benefits will be (waiting period applies):

• 8 paid federal holidays a year (full-time benefited employees to be eligible)
• Paid Sick & Vacation Day (accrual begins from day-1, eligible to use after 90-days)
• 2 paid personal days & 1 paid birthday per year
• Medical, vision, and dental insurance (full-time benefited employees to be eligible)
• 403 (b) Retirement Employer Match (after 2 years with 1,000 hours)
• Life insurance, and more! (full-time benefited employees to be eligible)
• Additional bilingual, premium pay of $0.50 for those who are fluent bilingual Spanish, Triqui, Mixtec, Russian and Ukrainian speakers. Ability to write or translate written materials is not required to receive this premium.

Salary : $25 - $30