What are the responsibilities and job description for the Front Office Coordinator position at The Skin Center?
Company: The Skin Center (“TSC”) is a rapidly-growing medical aesthetics practice headquartered in Pittsburgh, PA. The company specializes in non-surgical and surgical cosmetic services across multiple locations in Pennsylvania and Ohio. Founded 40 years ago, TSC has established itself as a market leader and is looking for high-quality individuals to join its team.
Position: TSC is seeking a friendly and articulate Front Office Coordinator in our NEW Shaker Heights location with an interest in customer service and clinic operations. The positions offer a rewarding opportunity for a driven, collaborative and results-oriented individual to grow with a great organization.
Responsibilities:
- Greet and check-in patients
- Schedule and reschedule appointments
- Field, troubleshoot and respond to patient questions
- Record patient referral sources
- Encourage patient reviews
- Provide skincare product information to patients
- Collaborate with managers on inventory management and KPI tracking
- Provide and encourage exceptional customer service
Qualifications:
- Minimum of 1 year of customer service experience in beauty, consumer / retail and / or healthcare services highly preferred
- Positive attitude, lots of energy and team-oriented personality
- Passion for helping people and solving problems
- Excellent verbal and written communication skills
- Proficient in Microsoft Word and Microsoft Excel
- Basic understanding of technology
Compensation is market-competitive and will be based on experience. Benefits include vacation, healthcare, 401k, performance-based incentives and discounts on skincare products and services.
We’re building an inclusive work environment where we challenge each other to be our best and achieve extraordinary results. We welcome people of all backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work. Come join our team at The Skin Center. It’s a lot of fun, and we’d love to tell you more about it!
Job Type: Full-time
Expected hours: 35 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Rotating weekends
Work Location: In person