Technology Concierge

AT A GLANCE

Are you the go-to resource in your family for solving technology problems? Are you able to conduct training classes to make technology more user friendly? Are you extremely patient and good at simplifying complex technology for an end-user? If this describes you, we may have the perfect role.

WHO WE ARE

The Smarter Service enables active aging residential communities (aged 55 ) and independent / assisted living to meet the technology needs of their residents by providing virtual and onsite technology training and support to older adults for technology they have, or need to adopt within their communities. We provide a personalized, human-centered service that provides 1:1, small group and community-wide interactive events, and easy “How to Guides” which enable older adults to extend their sense of independence in an increasingly digital world that is forcing technology adoption and usage at a rapid rate (from eCommerce to banking, healthcare, and social media). With our patient team of Tech Concierges, The Smarter Service provides ongoing technology training and support services (virtual and in-home) that help older adults navigate technology with confidence, improve the quality of their life, and helps them adapt and utilize technology to stay connected to friends, family and those that care for them.

JOB OVERVIEW

We are looking for a Technology Concierge who can work with older adults (55 ) and make technology more approachable and fun. A natural teacher, connector & trainer, the right candidate thrives on building one-on-one relationships and helping people use their technology confidently. You get energy from helping someone learn new things & build confidence. You are a natural at building tech confidence and love to celebrate individual successes. You will support our residents both on-site and virtually. Our residents don’t know what they don’t know, so your job is to help support them, teach them how to use tech if they are experiencing issues and support them through their technology journey.

RESPONSIBILITIES

• Become a part of the community and meet resident needs for technology support & learning
• Create a local culture of tech confidence through patient, kind support and encourage fun with residents and staff.
• Maintain a database of engagement activity with residents and submit call reports
• Create “cheat sheets” as needed to help the community and residents with a step by step guide on common tech problems.
• Help with simple fixes or uses on resident devices (e.g. download an app, sending a text, sharing pictures, etc)
• Train and teach residents how to use devices, such as how to access an app or how to use a service online if requested.
• Research and find tech solutions to help residents leverage their devices.
• Ask effective questions and be an active listener, to identify personal needs and/or challenges and match your solutions with simple, easy to follow fixes and/or advice with the goal of leveraging tech to make things easier or safer.
• Prioritize patience and kindness when working with our audience, and support them to navigate all things tech
• Conduct training workshops twice a month based on common community demands
• Provide onsite and virtual technology support to residents of the communities we service
• Participate in sales development, earning new members through local engagement

QUALIFICATIONS

• 2 years of customer-facing experience in retail or services industry
• Familiar with technology and a passion for staying on top of what’s available in products & services
• High School Diploma or equivalent
• College or working toward a degree preferred
• Extremely strong interpersonal communication - written, verbal, and on camera
• Must be results and detail-oriented
• High level of initiative and self-motivation with a continued drive to learn
• A clear communicator - able to communicate complex ideas in simple, relatable terms
• Must have reliable transportation to get to and from work on time
• This position is hybrid, and will work 5 days per week that will include weekend days as needed, and has the ability to travel up to 25% of the time
• Background check, including fingerprinting, required

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, employees are required to:

• Regularly talk, sit, stand, walk, and bend over; repetitive use of hands / arms, repetitive use of legs and grasping materials
• Drive within a defined geographic area, utilizing your own vehicle (reimbursement given)
• Continuous hand / eye coordination & fine manipulation

Job Type: Part-time

Pay: $20.00 - $25.00 per hour

Expected hours: No more than 20 per week

Schedule:

• 4 hour shift
• Day shift
• On call
• Weekends as needed

Application Question(s):

• Are you able to travel within a twenty minute radius to additional communities within Grand Rapids, MI?

Work Location: In person

Salary : $20 - $25