Scheduling Coordinator

We are a children's dental practice looking for someone to help schedule our patients effectively. The ideal candidate will exhibit world class customer service, proper phone etiquette, have attention to detail, be able to work as part of a team and be organized.

Position Summary: The Scheduling Coordinator serves as the first point of contact for patients, families, and visitors. This role involves answering inquiries, providing information, and ensuring a welcoming experience for all. Responsibilities include managing phone calls, scheduling appointments, maintaining organized paper and electronic records, and assisting with general administrative tasks. Strong communication and organizational skills are essential to support the smooth operation of our pediatric dental practice.

Working Conditions/Physical Requirements:

• Sitting 80%
• Standing/walking 20%
• Moderate noise levels from dental and other Lab equipment.
• Medical, office, and lab setting.
• Minimum lifting requirements of 35 pounds in order to accept equipment deliveries, and pack and unpack office supplies.
• Frequent client and interoffice personnel interaction as this position meets and greets patients and is heavily dependent on excellent customer interaction.
• Hearing – Must be able to hear telephonic equipment and comfortably communicate with Patients and others by telephone and in person.
• Near Vision - The ability to see details at close range (within a few feet of the observer) as required for business software, and operating office machines.

Essential Functions:

• Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
• Ensure the schedule is full to an optimal level at all times.
• Follow up with patients and their guardians to confirm appointments.
• Always check that patient is due for a recall and verify insurance coverage.
• Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
• Learn to operate new office technologies as they are developed and implemented.
• Memorize and use scripts effectively both over the phone and in person.
• File and maintain records.
• Provide information about the Practice, such as location of offices, employees within the organization, or services provided.
• Transmit information or documents to patients, using computer, mail, or facsimile machine.
• Must always represent the practice in a professional, pleasant, and cooperative manner.
• Must maintain regular, consistent and punctual attendance in accordance with assigned schedule and time off policies.
• Must be able to comfortably and efficiently handle multiple deadlines and task assignments.
• Must be able to work both independently and cooperatively in team settings.
• Occasionally there may be some travel, by car or plane, required in order for you to participate in continuing education or seminars.
• Other duties and tasks, as assigned periodically.

Success Factors:

• Always maintain the highest level of confidentiality to HIPAA standards.
• Adhere to strict safety guidelines and procedures to OSHA and office standards.
• Must be comfortable seeing and able to maintain a professional demeanor and attitude while working around blood and smells that may be unpleasant.
• Must be detail oriented in order to prepare and process business correspondence.
• You must be flexible and understand that your job duties may change from time to time and that you may be asked to “help out” in other areas of the office.
• Must demonstrate active listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Must demonstrate good reading comprehension - Understanding written sentences and paragraphs in work related documents.
• Must demonstrate excellent communication skills - Talking to others to convey information effectively.

Experience and Education:

• High School Diploma.
• Accurate typing at 40 words per minute.
• One Year Minimum Office experience.
• Preferred Two Years experience.

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $16 - $22