Director of Operations

Director of Operations 

The Smoke Shop is Chef Andy Husbands’ tribute to the time-honored tradition of one of America’s oldest cuisines. With 6 greater Boston restaurant locations, Smoke Shop BBQ combines BBQ excellence, with 300 American whiskey selection and family style hospitality. The Smoke Shop is a growing restaurant group in New England, seeking internal operational growth and business expansion in 2025, beginning with a new location opening in Methuen.  

Smoke Shop BBQ is hiring for a Director of Operations. This position oversees all front of house operations and works closely with other key members such as the Culinary Director, Operations Manager, Marketing, Catering and all General Managers.  

In this pivotal role, the individual drives the restaurant's financial performance through disciplined oversight of all restaurant financials, including sales, costs and labor and profitability. They are directly connected to each restaurant location, influencing hospitality and guest experience. Through established leadership and team structure, the individual in this position will seek to optimize and grow Smoke Shop BBQ. We are looking for a team leader, Smoke Shop brand champion and tactician who is nimble, disciplined, communicative and supportive of all of business growth.  

The Director of Operations reports directly to Andy Husbands, Chef Owner. The Director of Operations directly manages an OperationsManager and works closely with the Director of BBQ, Marketing and all administrative support functions and partners.  

Schedule: Full Time Position, with in-restaurant time required, as well as a flexibility on work location. Must be able to move between Smoke Shop locations. Nights and weekends needed for occasional coverage of the manager's absence.  

Knowledge, Skills, Experience: Extensive restaurant management experience in a multi-unit environment is required. Previousmulti-unit or similar experience in restaurants or retail. Excellent hospitality and customer service skills. Results-driven, with financial acumen. Excellent interpersonal skills with staff and guests. Excellent organizational skills. Strong communication skills. Proven team leader. Knowledge of all established restaurant sanitation and safety measures. Positive attitude, sense of urgency, willingness to develop talent. 

Physical Demands: Stand for the entirety of an 8 hour shift. Lift and transport items more than 50 lbs. Frequently kneel, bend over, lift items above head, work in small or cramped spaces. Work in areas of high or low temperatures. Work quickly and safely in stressful circumstances.  

The Smoke Shop considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.