Hotel General Manager

The Society Hotel is a collection of experience-focused boutique hotels built within unique reclaimed buildings. Our design-focused minimalist aesthetic, authentic staff and one-of-a-kind amenities have made our hotels a celebrated destination for travelers, digital nomads, friends and families from all over the world.

This isn t your typical hotel stay. We strive to create social spaces that encourage the worldly and adventurous souls within our walls to convene, connect, and collaborate. People come here to explore, to work, and to relax. Life is too short to waste a journey. We can t wait to meet you!

GENERAL MANAGER JOB SUMMARY: Oversees all aspects of property management, requiring exceptional commitment to the safety, security and well-being of all team members and guests; and maximization of financial performance, guest satisfaction, and staff development. The General Manager is responsible for the hiring, training and positive motivation of all hotel staff; and responsible for firing, as needed, in consultation with hotel ownership.

To perform this job successfully, the individual must be punctual, reliable, be able to respond to off-hours phone calls immediately, calmly, effectively and with good temperament; and be able to report to work unexpectedly as circumstances may require. While hotel experience is a definite plus and the ability to provide great customer service to both guests and team-members is a must; the general attitude of the person, their positive energy, patience, capability to lead, teach and learn, reliability, ability to remain calm, their flexibility and grace under pressure are the attributes that are more important to The Society Hotel team.

DUTIES AND RESPONSIBILITIES: Performs the roles of Leader, Trainer, Motivator, and Master of Hospitality, ensuring that each element of in The Society Hotel's policies, procedures and expectations regarding exceptional teamwork, customer service, maintenance and cleanliness are communicated, understood, achieved and vigilantly maintained by hotel staff. The GM understands government regulations affecting the hotel's operations, ensuring compliance with all applicable laws, ordinances, regulations, and requirements of every relevant federal, state, county and municipal authority.

TIME AT WORK EXPECTATIONS: Initial and typical working days for the General Manager will be Thursday through Monday due to the intensive nature of weekend business, and on call as needed. This position is salaried, and due to unpredictable events, hours will vary from week to week with the expectation of an average of 40 hours per week.

General Manager will be responsible for the following:

• Safety and security
• Human resources
• Lobby presence
• Daily inspections
• Daily reports
• Reservations and yield management systems
• Sales calls
• Internal financial controls
• Public relations
• Communication with guests
• Community engagement
• Preventative maintenance

Qualifications:
EDUCATION and/or EXPERIENCE: The General Manager position requires a High School diploma or general education degree (GED). A two-year business degree or a four-year business or liberal arts degree is preferred, but not necessarily required for the right candidate with exceptional attitude and experience.

LANGUAGE SKILLS: General Managers must have sufficient language skills to: Read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals. Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style. Ability to speak effectively in English before groups such as customers or employees.

COMPUTER SKILLS: General Managers must have sufficient computer skills that will allow them to be able to use, in a proficient manner, all Company-issued software programs implemented at the hotel, including but not limited to the following:

• Microsoft Word Microsoft Excel
• Property Management System (PMS) programs
• Cafe Point of Sale System (POS)
• Yield Management System programs
• Payroll programs
• Company-issued email programs

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to type; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk and hear. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 40 pounds. Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive input from team-members as well as constructive input and guidance from supervisors/owners. Must be able to accept frequent interruptions without losing good humor and while maintaining the ability to complete tasks and use excellent time management skills.

ALCOHOL AND DRUGS: Alcohol consumption, smoking and marijuana use -- in any form - is strictly prohibited for all employees while on hotel premises.

SALARY, BENEFITS & REVIEWS:
$70,000-$90,000 depending on experience
Full health insurance benefits
Paid vacation
Company cell phone stipend
Mileage reimbursement if you travel more than 15 miles for work (each way)
Matching Retirement Plan
Childcare Reimbursement Plan
Employee travel incentive program (Highest of High Fives)

TO APPLY:
Please submit a cover letter resume with references.
DEADLINE TO APPLY: FRIDAY, APRIL 4, 2025 AT 11:59PM.

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $70,000 - $90,000