What are the responsibilities and job description for the Front Desk Agent position at The Society Hotel?
About us
Our work environment includes:
- Lively atmosphere
Job description
General Overview: Responsible for assisting guests efficiently, courteously and professionally in all front desk related functions according to the standards set forth by the Front Desk Manager. A high standard of service and hospitality must be maintained at all times. Benefits: Full insurance benefits for employees 30 hrs per week, employee travel program per quarter, paid time off, sick time, consecutive days off, and hotel discounts for all locations.
About The Society Hotel: Our hotel embodies what’s important and best about the northwest: an adventuresome spirit combined with a love of life and honoring without fetishizing the past. That’s what creates the enduring heart of this region. We make that easily accessible to people.
MAJOR DUTIES:
-Answers phone, routes calls, takes messages and handles all incoming/ outgoing reservation requests.
-Assists guests with check-in and check-out, and verifies bill with guest, post necessary charges, adjustments and payments.
-Coordinates all room moves, late check-outs, and stay-overs to appropriate personnel.
-Responds immediately and follow through on all guest requests and complaints.
-The following skills are required: standing/walking (85% of shift), talking on the phone (40% of shift), computer operation (50% of shift), people skills (95% of shift), lifting up to 10 pounds (95% of shift), maximum of 50 pounds.
-Responsible for cash bank, daily paperwork, balancing audit and deposits.
-Assists guests with questions and directions.
-Is a sales representative! Tells our guests about our facilities: Café, rooftop, nearby attractions, other Society Hotel locations (when applicable).
-Checks online booking agents (Air BnB, etc) and verifies information in the computer.
-Inspects all equipment and furniture in your daily work area for any hazards to employees and/or guests.
MINOR DUTIES:
-Follows established standards and work procedures for the front desk.
-Coordinates with all other departments to insure total guest satisfaction.
-Prevents loss or damage to hotel supplies and property
-Completes daily checklists.
-Arranges for special services that may be requested by the guests.
This position is $18-$20 per hour plus upgrade commissions.
Job Type: Part-time
Expected hours: 24 per week
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 20 – 32 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
Work Location: In person
Salary : $18 - $20
