What are the responsibilities and job description for the Resource Navigator position at The SOURCE?
The SOURCE is a non-profit organization headquartered in Grand Rapids which works with employees of member companies to connect and maximize community resources. We focus on reducing barriers to employment and promoting economic security and career progression. This role would be located in Holland-Zeeland, MI with travel in Ottawa county.
Job Description:
This position will report to the Director of Community and Business Engagement and will handle the following duties including, but not limited to:
- Confidential and timely client intake to ensure a positive client experience.
- Identify and communicate opportunities to improve the navigation processes to ensure efficiency and continuous improvement.
- Listen to and problem solve barriers for clients by identifying available benefits, programs and resources to ensure economic security.
- Attend monthly employer site visits to encourage and promote the use of navigation services.
- Gather and prepare data in regards to quality and utilization of services to ensure a return on investment for companies.
- Research and stay up to date on the available community resources to meet client needs.
- Communicate the benefits of the SOURCE to both employers, employees and community stakeholders to promote the growth of the organization.
- Engage other internal resource navigators to promote teamwork and collaboration.
- Any other duties as described by supervisor.
Minimum Education/Experience and Competency Requirement:
- Four year college degree (including degrees in but not limited to communications, sociology, psychology, non-profit/public administration)
- Proficiency in MS Office applications, particularly Word, Excel, PowerPoint, as well as Google sites and Internet.
- Treats all people regardless of their background, individual or cultural differences with dignity and respect; kindness and consideration.
- Excellent ability to multi-task, organize and work with a degree of ambiguity.
- Weekly short-distance travel via personal vehicle (mileage reimbursed) to member companies and/or community engagement. Insurable driving record required.
- Ability to perform role with or without a reasonable accommodation.
Pay Range:
$45,000 - $50,000 per year
Contact:
Please send resume to:
By Email: joyce@grsource.org
Deadline: January 15th, 2025
Salary : $45,000 - $50,000
