Assistant Operations Manager (full-time)

Assistant Operations Manager

****Assistant Operators Manager must be 21 years of age, must maintain a valid Tennessee Class D Driver’s License with an F endorsement, must be able to pass pre-employment DOT physical, background check and drug screen.****

Classification
Nonexempt

Position Type and Expected Hours of Work
This is a full-time position.

Reports to
Operations Manager

JOB DESCRIPTION

Summary
The position of Assistant Operations Manager is responsible for assisting in the operation of one of the agency’s county offices. Under general supervision, the Assistant Operations Manager job duties include the coordination of program services involving transportation, accepting applications for services, distribution of commodities (where applicable), and responding to telephone calls for service. This position assists in completing reports while maintaining accurate documentation in support of program services provided. In addition, the position of Assistant Operations Manager responsibilities include, agency driver duties involving the transportation of agency clients; including elderly and disabled individuals. Drivers are expected to drive scheduled trips to client requested destinations while ensuring the safety and timely delivery of agency passengers. Qualifications include excellent vehicle operation skills and capability of interacting appropriately with diverse groups of people.

Note: This position requires a criminal background check. Therefore, applicants may be required to provide information about their criminal history in order to be considered for this position.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Assists in coordinating staff activities in response to calls for services of agency programs.

2. Dispatches van drivers for pick-up and delivery of clientele to requested destinations and/or appointments.

3. Assists in preparing program documentation and applications for agency services.

4. Input information and other data to support program services; transmits information to the central office as required by program regulations and agency policies.

5. Aids applicants in completing forms and other documentation necessary to apply for assistance.

6. Facilitates the distribution of commodities on a quarterly basis and completes all required documentation.

7. Supports various office administrative functions including procurement of supplies, preparation of reports, and interacting with the public in person and via the telephone.

Responsible for notifying the Transit Training Director of any violations received affecting motor records the same day as received.

9. All Transit Operator job description requirements apply to the position of Assistant Operations Manager these duties and responsibilities include.

o Assists all passengers in and out of vehicle, transports passengers to designated destinations.

o Completes daily pre-trip and post-trip maintenance forms.

o Completes passenger manifest and correct operations of on-board device.

o Keeps vehicle clean, clutter-free and maintained at all times, notifies appropriate personnel of needed repairs.

o Coordinates pick-up and delivery times of agency clients.

o Promotes participation in the agency’s transportation program to attract and retain clientele.

o Responsible for the safety of all passengers

Knowledge/Skills/Abilities Required: Work Requirements

1. Knowledge of administrative office functions, including reporting preparation and program documentation. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

2. Knowledge of basic accounting procedures and bookkeeping practices.

3. Ability to interact effectively with the public, clientele, service providers and staff.

4. Ability to perform physical demands of the position. Physical demands described below.

5. Decision making capability, able to handle basic conflict resolution and problem solving skills; understanding of when to refer issues to management.

6. All Transit Operator knowledge skills and abilities requirements apply to the position of Assistant Operations Manager these include.

o Substantial knowledge of current state and local laws and regulations pertaining to the operation of motor vehicles.

o Knowledge of local and regional geographic area including major highways, state routes and interstate systems.

o Some knowledge of current ADA (Americans with Disability Act) regulations.

o Capacity to learn principles associated with Defensive Driving.

o Ability to become certified in First Aid and CPR procedures.

o Ability to interact successfully with clients in a courteous manner to provide safe, timely and reliable transportation for clients.

o Ability to plan and schedule time efficiently to meet all appointments.

o Skill in the operation of motor vehicles and ability to learn wheelchair lift operations.

o Ability to operate a two-way radio system.

o Ability to use correct procedures keeping dispatcher informed of any problems or issues that arise.

o Ability to read, write and comprehend trip manifests, schedules and written instructions.

o Ability to learn basics of on-board devices.

o Understanding of local area and ability to navigate in other geographical areas as needed.

o Responsible for notifying the Transit Training Director of any violations received affecting motor records the same day as received.

Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment
This position operates in a professional office and transportation vehicle work environment.

Physical Demands
Ability to sit for extended periods of time, stand for periods of time and lift approximately 50 pounds. Ability to operate vehicle wheelchair lift including the ability to manipulate, push, pull, move and lift standard client wheelchair.

Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday; if driving is required there may be a variation in hours.

Travel
Some travel is expected for this position.

Required Education and Experience

Graduation from an accredited high school.

Experience working in an office environment and transportation vehicle work environment, or equivalent combination of education and experience.

Additional Work Requirements

- Must be at least 21 years of age.

- Pre-employment background check.

- Pre-employment drug screen

- Required Class D Driver’s License with an F endorsement.

- Ability to become certified in First Aid and CPR procedures.

- Must maintain clean Motor Vehicle Record.

- Employees in this job position are subject to random, post-accident, reasonable suspicion, drug and/or alcohol screenings.

- Must obtain and maintain a DOT (Department of Transportation) medical card throughout employment with SETHRA.

- Must wear glasses or contact lenses if a requirement on license.

- Must wear hearing-aids if applicable.

- Must attend and complete regular scheduled training sessions.

EEO Statement
SETHRA provides equal employment opportunity to all employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status or any other legally-protected category. This equal-opportunity policy applies to all aspects of application for employment and the employment relationship.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Full Time Benefits:

· State of Tennessee Retirement System

· Paid Time Off

· Life Insurance

· Medical, Dental and vision insurance

· Paid Holidays

· 37.5 hour workweek

Job Type: Full-time

Pay: $15.17 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

License/Certification:

• Valid Tennessee Driver's License (Required)

Ability to Relocate:

• Athens, TN 37303: Relocate before starting work (Required)

Work Location: In person

Salary : $15