What are the responsibilities and job description for the Massage Therapist position at The Spa at Hyatt Regency Maui Resort?
Company Overview
Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.
Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.”
We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!
Job Summary
The Massage Therapist is responsible for providing guests with comprehensive and professional massage, baths, and body therapies. Must have excellent communication skills, problem-solving skills and maintain a high level of customer service standards. Must have the ability to perform services using proper draping techniques, while maintaining the highest level of professionalism at all times. Scheduling, dependability, and flexibility are a must.
Responsibilities
- Understand and abide by TRILOGY and The Spa at Hyatt Regency Maui Resort policies and procedures.
- Provide guests with a thorough and knowledgeable spa service.
- Demonstrate respect, sensitivity and concern for guests needs with a professional and pleasant manner.
- Setup and break down of designated treatment area with the highest respect of fellow co-workers by maintaining neat and well-stocked work areas.
- Provide spa guests with a tour of spa facilities, when needed.
- Interact cooperatively with, and with consideration towards guests and co-workers.
- Anticipate guest’s needs and adhere to The Spa at Hyatt Regency Maui Resort and TRILOGY’s standards for guest service, including FORBES 5 Star Standards.
- Communicates guest problems or complaints to the Spa Manager on Duty.
- Daily outreach to Clientele and tracking with understanding of retail goals set by Sisley Spa.
- Customer retention of 5% maintained.
- Maintain safety and sanitation and disinfection standards.
- Properly clean and sanitize products, rooms, tools and equipment, following TRILOGY and State Governing Boards requirements and guidelines.
- Follow service rules and regulations under their license in the State.
- Use all PPE and sanitation standards by TRILOGY and the State Governing Body.
- Decisions of a broad nature are made in accordance with general policy and procedures.
Qualifications
- Must have a High School diploma or equivalent.
- Must have current HI Massage Therapy License/Certification.
- Candidate must be authorized to work in the US.
- Must have at least 1-3 years experience in a Massage Therapist position, preferably in a hotel/resort.
- Must be able to stand for long periods of time.
- Knowledge of Massage Theory, Anatomy, and Physiology.
- Must have a flexible schedule, including days, nights, holidays, and weekends, and must be available on an “On Call” basis, if needed.
- Must be polished, professional, and have a strong command of both written and verbal English.
- Must be organized, timely and detailed-oriented.
- Basic Computer software skills.
Benefits/Perks
- Medical, Dental and Vision (Full-Time Employees only)
- 401K Matching
- PTO – Paid/Holiday Time Off
- VTO – Voluntary Time Off
- Discounts on Retail Products and Spa Services
Compensation: 28% Service Commission vs Hourly Service Charge Retail Commission