What are the responsibilities and job description for the Spa Director position at The Spa at Merle Norman?
A Spa Director is responsible for overseeing the operations of a spa, ensuring exceptional customer service, managing staff, and driving business growth.
Key Responsibilities
1. Strategic Planning: Develops and implements business plans to increase revenue, customer satisfaction, and market share.
2. Operational Management: Oversees spa operations, including scheduling, inventory management, and maintenance.
3. Staff Management: Recruits, trains, and supervises spa staff, including therapists, aestheticians, and support personnel.
4. Customer Service: Ensures exceptional customer experiences through personalized service, feedback collection, and issue resolution.
5. Marketing and Sales: Collaborates with the marketing team to promote spa services, develops packages and promotions, and meets sales targets.
6. Financial Management: Manages budgets, monitors expenses, and optimizes profitability.
7. Quality Control: Maintains high standards of cleanliness, safety, and quality across spa facilities and services.
Essential Skills
1. Spa management experience
2. Strong leadership and communication skills
3. Business acumen and marketing knowledge
4. Excellent customer service and interpersonal skills
5. Ability to work under pressure and manage multiple tasks
6. Knowledge of spa operations, treatments, and industry trends
Salary range will be based on experience.