What are the responsibilities and job description for the Front Desk Associate position at The Spa At Springfield?
Job Summary:
We are seeking a dynamic front desk associate to join our team. The ideal candidate will be the first point of contact for our company, providing exceptional customer service and administrative support.
Responsibilities:
· Welcome customers and identify their preferences by asking pointed questions
· Coordinate the daily flow of customer scheduling, servicing, and check out. Multi-tasking is key.
· Assisting with laundry.
· Effectively communicate, in English, both verbally and in writing.
· Excellent knowledge of the industry and trends impacting the salon.
· Excellent personal/social skills when dealing with vendors, customers, coworkers, Managers and Owners. This includes not discussing any internal business or personal issues in front of customers.
· Flexible. Able to adapt to sudden changes throughout the day.
· Freely and openly take direction from Managers, Owner and staff.
· Handle cash and other tenders of payment.
· Learn and effectively use salon’s computer system including updates.
· Perform light administrative duties accurately and in a timely manner.
· Quick decision maker.
· Respond to common inquiries or complaints from customers, staff, or vendors.
· Run a front desk area in an efficient manner and never leaving the area unattended.
· Sell - in person and over the phone. This includes up-selling.
· Team player, supportive of co-workers, Managers and Owner’s needs.
· Understand and apply verbal instructions in a fast-paced atmosphere.
Requirements:
- Excellent phone etiquette and communication skills
- Proficiency in English
- Strong organizational skills with attention to detail
- Ability to multitask and prioritize workload effectively
- Previous experience in retail sales or customer service is preferred
Saturdays are mandatory
This position offers a great opportunity to work in a fast-paced environment, interact with diverse individuals, and contribute to the smooth operation of our office. Join us and be part of a team that values professionalism, customer service, and teamwork.
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Employee discount
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Work Location: In person
Salary : $15