What are the responsibilities and job description for the Service Scheduler position at The Spa & Sauna Co?
Are you ready to work with a fast growing premier home leisure and wellness company? Are you a team player that takes pride in attention to detail and customer service!? If so, this is the job for you!!
Job Purpose
Reporting to the Senior Operations Manager, the Service Scheduler completes customer service queries as well as coordinates and arranges Delivery Technician scheduling.
Scope of the Position
This position will conduct customer support and work with all departments and members of the general public and other partners for California and Nevada businesses.
Key Responsibilities:
Under the direction of the Senior Operations Manager provide a full range of customer service support and technician scheduling including but not limited to:
- Efficiently schedule and route all service appointments using technology and maps for drivers and technicians.
- Remedy escalated service issues efficiently and effectively.
- Identify and offer additional beneficial services and products to customers.
- Process completed orders and ensure sales and service orders are closed out in Evosus.
- Verify all item numbers, serial numbers, prices, quantities, tax codes, and delivery dates are correct.
- Verify payments have been received and the customer has a zero balance.
- File paperwork accurately.
- Other related duties.
Qualifications
Must have a high school diploma or an equivalent combination of education and experience.
Knowledge, Skills and Abilities
- Must have excellent customer service, negotiation and problem-solving skills.
- Demonstrated ability to ensure accuracy and detail.
- Ability to review, analyze and correct invoices.
- Demonstrated organizational, time management and presentation skills.
- Ability to use Microsoft Office and other software systems.
Competencies
- Teamwork & Communication
- Problem Solving
- Initiative
Values
- Customer Satisfaction
- Effectiveness and Competence
- Structure
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $18 - $21