What are the responsibilities and job description for the Service Technician position at The Spa & Sauna Co?
If you want to work in Service with a focus on Premier Home Leisure and Wellness products such as; Hot Tubs, Saunas, Billiards, this is the job for you!! The Spa and Sauna Company is a quickly growing family business that needs a savvy service technician team member! This position comes with an amazing work atmosphere along with 401K & Pay and Benefits.
Reporting to the Service Manager, the Service Technician combines specialized mechanical and electrical skills with customer service skills to offer excellent service to spa and sauna customers in need of repairs and maintenance to ensure customer satisfaction.
Key Responsibilities:
Under the direction of the Service Manager, provide a full range of service and repair duties including but not limited to:
1. Preparing the service vehicle with parts and supplies expected to be used during the workday in a timely manner.
2. Servicing and installing merchandise and parts safely and efficiently.
3. Maintaining the stock status of commonly requested accessories and chemicals in the service vehicle.
4. Providing customers with basic education regarding their equipment and chemicals.
5. Informing the customer of the discovered nature of their mechanical or electrical issues with their merchandise and a reasonable explanation of the need and costs of associated parts.
6. Maintaining the cleanliness and order of the entire warehouse in general, and the tech's assigned area in particular.
7. Maintaining the cleanliness and order of company vehicles on a daily basis.
8. Assisting in the refurbishment of used spas as directed by the Lead Service Technician.
9. Other related duties.
Qualifications
Must have a high school diploma with basic mechanical, electrical, and plumbing experience or training and minimum of 1 (one) year related work experience or an equivalent combination of education and experience. Willingness to travel to customers.
Knowledge, Skills and Abilities
1. Must have excellent general mechanical and plumbing skills.
2. Must have strong attention to detail.
3. Must have excellent customer service skills.
4. Demonstrated organizational, and time management.
5. Ability to work as a member of a team or individually.
6. Ability to use Microsoft Office and other software systems.
7. Ability to drive to customer/clients.
Competencies
1. Teamwork and Communication
2. Self Motivation
3 Initiative
Values
1.Customer Satisfaction
2. Effectiveness and Competence
3.Structure
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Experience:
- HVAC: 1 year (Preferred)
License/Certification:
- EPA Type II (Preferred)
Work Location: In person
Salary : $19 - $20
