Self Storage Assistant Manager *Monthly Bonuses

Job description

• Work with the Property Manager to achieve company and personal store growth and achievement goals.
• Network and Market in the local community surrounding your store in order to drive traffic to your property.
• Sell storage units in person and over the phone.
• Give exceptional customer service!!
• Collect on delinquent accounts by calling, emailing, and researching customer accounts.
• Ensure properties are up to brand standards.
• Assist a high volume of customers needing storage units.

Achieve sales objectives and build revenues by:

• Ensuring the maximum conversion of telephone, walk-in and internet inquiries into rentals.
• Assisting in the formulation and implementation of marketing strategies based on competitor information.

Maintain appropriate financial controls and achieve weekly/monthly financial goals by:

• Accurately managing cash and balancing receipts, pursuing collections, posting payments, and processing daily bank deposits accurately and timely.
• Consistently operating within budgets.

Consistently demonstrate, deliver, and teach exceptional customer service techniques through:

• Answering phones in a friendly, pleasant, and professional manner. Greet customers promptly, enthusiastically, and professionally.
• Ensure the timely and customer-centric based reply to all internet inquiries.
• Knowing and presenting the features and benefits of the property at all opportunities.
• Resolving customer issues in a timely and effective manner.
• Maintain a safe environment for employees and customers at all times.

Requirements:

• Strong communication, negotiation and presentation skills.
• Ability to interact with vendors and other employees and to relay technical concerns with adequate detail quickly and accurately.
• High degree of initiative and independent judgment.
• Strong analytical and problem solving abilities.
• Computer skills; spreadsheet and project management software capabilities.
• Able to organize work, engage in a variety of tasks simultaneously, and consistently meet deadlines.
• Valid driver's license with reliable transportation is required.

Maintain timely and accurate administrative processes in all job duties by:

• Maintaining accurate records for each customer including- contracts, insurance, change of address forms, addendum's, and any correspondence to or from customers.
• Effectively utilize computer systems in the Microsoft Windows environment and site specific software systems.
• Maintaining accurate merchandise inventory.
• Keeping auction files updated and accurate; knows the state’s auction lien laws.
• Compiling all required and assigned reports and projects correctly and timely.
• Consulting the Policy & Procedures manual on a regular basis for answers, clarification and consistency.
• Monitoring security systems and resolving security problems; perform lock checks on a daily basis.

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 37 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person

Salary : $16