What are the responsibilities and job description for the General Manager position at The Sports Facilities Management?
GENERAL MANAGER - Aquatics Center
The Sports Facilities Management, LLC
LOCATION: Lima, OH
DEPARTMENT: OPERATIONS
REPORTS TO: VP OF VENUE MANAGEMENT
STATUS: FULL-TIME (EXEMPT)
ABOUT THE COMPANY:
The Aquatics Venue is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The General Manager is responsible for the financial and operating performance of the facility. The objectives for this position include:
- Optimizing overall financial sustainability
- Creating a positive relationship with the client and stakeholders
- Creating a culture of accountability which supports the organizational values
- Meeting or exceeding annual growth objectives
- Facilitating staff collaboration
- Employee retention and staff development
- Development of employee and operating policies
- Implementation of major organizational initiatives
- Manage overall Food and Beverage operations
- Manage overall event operations
PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
- Analyze operations to evaluate the performance of the facility and its staff in order to meet objectives, and to determine areas of potential cost reduction, program improvement, or policy change
- Appoint team leaders or managers and assign responsibilities to them
- Confer with city leaders, advisors & support team, and team members to discuss issues, coordinate activities, and resolve problems
- Coordinate the development and implementation of budgetary control systems, recordkeeping systems, and other administrative control processes
- Direct and coordinate an organization's financial and budget activities in order to fund operations, maximize investments, and increase efficiency
- Direct, plan and implement policies, objectives, and activities of organizations or businesses in order to ensure continuing operations, maximize returns on investments, and increase productivity
- Implement corrective action plans to solve organizational or departmental problems
- Prepare and present reports concerning activities, expenses, budgets, government statutes and rulings, and other items affecting businesses or program services
- Represent the organization and promote its objectives at official functions, or delegate representatives to do so
- Serve as liaisons between organizations, shareholders, and outside organizations
- Administer programs for selection of any site location, potential construction needs, and provision of equipment and supplies
- Direct and coordinate activities of businesses or departments concerned with production, pricing, sales, and/or distribution of products
- Negotiate or approve contracts and agreements with suppliers, distributors, federal and state agencies, and other organizational entities
- Prepare budgets for approval, including those for funding and implementation of programs
- Review reports submitted by staff members in order to recommend approval or to suggest changes
- Schedule and monitor continued training seminar for staff on various operational, safety, and legal responsibilities
- Any additional duties assigned by the VP of Venue Management
AQUATIC OPERATIONS:
- Strategically organizes, develops, schedules, and supervises day-to-day operations of the entire facility which includes aquatics, food and beverage, party coordination, staffing, cash controls, opening and closing procedures, employee retention, staffing schedules, and coordination of all activities
- Maintains all logs, files, reports, communications, and electronic data relating to water quality inspections, incidents, maintenance reports and any other general daily reports
- Maintains high standards of cleanliness throughout the facility including locker rooms, pool, pool deck, facility grounds and all surrounding areas
- Develops strategic plans for increasing profitability using a combination of sales building and cost control
- Expert level experience with organization's financial and budget activities in order to fund operations, maximize investments, and increase efficiency
- Manage and oversee the scheduling of parties and rental of the facility
- Manage and oversee admissions, sales, registrations, attendance, and monies from season passes, passbooks and programming
- Budget facility supplies costs by conducting inventory and overseeing ordering process
- Maintain certifications of all aquatic team members
MINIMUM QUALIFICATIONS:
- Current American Red Cross Lifeguard and Water Safety Instructor certification or equivalent
- Current American Red Cross Lifeguard Instructor certification or equivalent
- Current American Red Cross CPR for the professional rescuer certification or equivalent
- Thorough knowledge of aquatic operations and programing
- Standard program evaluation methods and report writing procedures
- Techniques of effective supervision and training
- Knowledge of Aquatics program activities such as swim and water safety classes, water sports and exercise programs as they pertain to the interests of faculty/staff, students, the general public, and others
- Skill in responding effectively to program issues and guest interests
- Ability to plan programs, special events and community service activities
- Will be expected to work extended hours, weekends, and holidays during the season with a more flexible schedule October-March
DESIRED QUALIFICATIONS:
- A minimum of 4 years of management experience
- Bachelor's degree in sports management, recreation, physical education, hospitality, related field or equivalent experience
- Prior responsibility in daily P&L management and budget oversight
- Proven management and leadership experience in the food and beverage, recreational and aquatics industry
- Operational knowledge of food and beverage, recreation and aquatics, parties, corporate events and teambuilding
- Prior experience in contracting or overseeing others who have sold corporate sponsorships, birthday parties, corporate parties, camps, fitness programming, and other related services
- Prior experience managing marketing programs
- Operational knowledge of risk management
- Skilled at identifying and creating opportunities to deliver revenue goals
- Aquatics programming and event operations expertise required
TRAVEL REQUIREMENTS:
- Some travel required
WORKING CONDITIONS AND PHYSICAL DEMANDS:
- Will be required to sit for extended periods of time operating a computer
- Office and facility have intermittent noise
- Must be able to lift 50 pounds waist high
- Ability to travel to national events and regional events