What are the responsibilities and job description for the Bathhouse Supervisor position at The Springs Resort and Spa, Pagosa Springs, CO?
Description
Description
The Bathhouse Supervisor provides friendly, attentive, and timely service to care for the enhanced well-being of all who join us to soak at the Bathhouse. The Bathhouse works as a team to ensure guest satisfaction and an overall hospitable experience. The Bathhouse Supervisor is the team lead during his/her respective shift.
Responsibilities:
- Comply with Bathhouse and The Springs Resort and Spa Policies
- Welcome and receive guests seeking to enhance their physical, mental and emotional well-being
- Provide educational knowledge about The Springs while checking in Local and Visiting guests
- Taking ownership of the Bathhouse by keeping the facility clean, stocked, and full of energy
- Working as a member of the team and taking pride in your own professional development
- Coach the team while overseeing daily operations and ensure smooth workflow within the department.
- Lead by example and demonstrate the necessary qualities to ensure the guest experience is exceptional.
- Supervise, mentor, and motivate a team of employees.
- Ensure compliance with company policies, procedures, and safety regulations.
- Coordinate and communicate effectively with upper management and other departments.
- Monitor performance metrics and provide constructive feedback to team members.
- Handle employee scheduling, time-off requests, and other administrative duties.
- Address and resolve employee conflicts and issues promptly and professionally.
- Participate training new staff members.
Requirements
REASONABLE ACCOMMODATION STATEMENT
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
QUALIFICATION STANDARDS
Education & Experience:
- At least 1 to 2 years of progressive experience in a retail capacity or a related field required
- Must be able to work any day of the week including Holidays.
- Must have time management as well as exceptional organization skills
- Must be able to work am and pm shift
Physical requirements:
- Flexible and long hours required
- Must be okay with working inside and outside in various temperatures
- Must be able to lift up to 20 lbs
- Must be able to stand for long periods of time
