What are the responsibilities and job description for the Host - Wild Finch @ The Springs Resort position at The Springs Resort and Spa, Pagosa Springs, CO?
Description
Schedule:
Weekdays Weekends
Who you will be working for: The Springs Resort
The Springs Resort, located in the heart of Pagosa Springs, Colorado, is a renowned luxury destination celebrated for its 25 naturally hot therapeutic mineral pools from the deepest geothermal hot spring, The Mother Spring. Nestled alongside the San Juan River, the resort offers breathtaking views of the surrounding mountains and is an ideal retreat for relaxation and rejuvenation. Guests can indulge in world-class spa treatments, unwind in the healing waters, and experience the tranquil ambiance of this serene getaway. With a commitment to wellness and exceptional guest service, The Springs Resort provides an unforgettable experience for visitors seeking both adventure and relaxation in a stunning natural setting.
Where you will be working:
· 323 Hot Springs Blvd, Pagosa Springs, CO, 81147
· One of the best hot springs in the world.
· The world's deepest aquifer by Guinness World Records.
· Certified Great Place to Work May 2024-May 2025.
Your Mission:
Should you choose to accept it…
Wild Finch at The Springs Resort in Pagosa Springs is looking for dedicated and passionate Host to join our dining room service team. This role is key in delivering outstanding hospitality, ensuring seamless restaurant operations, and creating a welcoming, exciting, and progressive environment for our guests. If you have a strong customer service background, thrive in a fast-paced setting, and enjoy making meaningful connections, we’d love to have you on board!
Where You Can Make an Impact:
- Guest Experience & Seating: Greet and seat guests, manage reservations, estimate wait times, and coordinate floor pacing to ensure smooth service.
- Phone & Reservation Management: Handle incoming calls, answer FAQs, manage reservations, and take messages as needed.
- Team Support: Anticipate the needs of the floor staff and provide proactive assistance to ensure efficient service.
- Beverage Knowledge: Develop a strong understanding of beverage service to enhance the guest experience.
- Hospitality Standards: Adhere to all hospitality guidelines as outlined in training materials, handbooks, and ongoing feedback.
- Opening & Closing Duties: Ensure the host area is properly set up and closed down at the start and end of each shift.
- Professionalism & Integrity: Demonstrate honesty, trust, and dependability in all interactions, serving as a role model for the team.
- Community & Connection: Foster relationships with both guests and team members, creating an inviting and inclusive environment.
- Teamwork & Collaboration: Promote a culture of teamwork, respect, and mutual support among staff and management.
Requirements
Experience & Skills:
- Minimum 2 years of customer service experience required.
- Strong organizational and multitasking abilities to manage reservations, floor pacing, and guest interactions.
- Excellent communication and interpersonal skills to create a welcoming guest experience.
- Ability to anticipate the needs of both guests and team members for smooth restaurant operations.
- A positive and team-oriented attitude, supporting the success of the restaurant.
Pay & Growth Opportunities:
- Hourly wage tips
- 3-month performance review with opportunities for growth and development
Work Schedule & Environment:
- Full-time position, typically 40 hours per week with varying shifts.
- Requires prolonged standing, bending, stooping, twisting, and lifting up to 50 lbs.
- Fast-paced work in a restaurant setting, including exposure to hot, cold, and potentially hazardous equipment.
Join Our Team!
If you’re passionate about hospitality, teamwork, and providing an unforgettable guest experience, we’d love to hear from you. Apply today and become a part of the Wild Finch family!
Salary : $16 - $17
