What are the responsibilities and job description for the The Springs Resort Expansion - Front Desk Agent Representative position at The Springs Resort and Spa, Pagosa Springs, CO?
Description
Your mission:
Should you choose to accept it…
The Springs Resort is searching for a Front Desk Agent, where you’ll be the first point of contact for our guests! You’ll play a key role in creating a welcoming atmosphere, managing check-ins and check-outs, and providing exceptional customer service. If you’re passionate about hospitality and enjoy interacting with people, this position offers an exciting opportunity to make a positive impact on our guests’ experiences.
Where you can make an impact:
- Greet and check in guests, ensuring a smooth and welcoming arrival experience.
- Manage guest check-outs and handle billing inquiries.
- Answer phone calls, respond to inquiries, and provide information about resort amenities and services.
- Maintain accurate guest records and manage reservations through the property management system.
- Address and resolve guest complaints or concerns promptly and professionally.
- Assist with concierge services, including activity reservations and local recommendations.
- Ensure the front desk area is clean and organized at all times.
- Collaborate with housekeeping and maintenance teams to meet guest needs.
- Handle cash and credit transactions accurately.
- Participate in team meetings and training sessions to enhance service delivery.
Requirements
Education/Formal Training:
- High school diploma or equivalent required; degree in hospitality management preferred.
Experience:
- Previous experience in a front desk or customer service role preferred.
- Familiarity with property management systems is a plus.
Knowledge/Skills:
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Customer-focused mindset with a passion for providing outstanding service.
- Ability to handle cash and process transactions accurately.
- Basic computer proficiency, including MS Office and reservation software.
- Flexibility to work shifts, including weekends and holidays.
- Must be able to travel to The Springs Resort & Spa.
