Assistant Hotel General Manager at Camp Creek Resort

Job Summary: The Assistant GM ensures guest satisfaction and the efficient operation of the resort by supervising operating departments in the absence of the General Manager. This role assists the General Manager by continually focusing on achieving resort profitability through revenue generation, cost control, guest satisfaction, and team member development. The Assistant GM is directly responsible for overseeing, supervising, and providing leadership for both Food & Beverage Services and Lodging Operations to ensure the highest levels of guest satisfaction, quality service, and compliance with the company policies and procedures, all while meeting or exceeding financial goals.

Job Responsibilities:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.

• Act as an ambassador to the hotel and ensure that guests are receiving an unparalleled guest experience.

• Remain readily accessible to guests and employees at all times.

• Make reservations, check-in and check-out guests as needed.

• Check the guest service log upon arrival for the day, noting any guest requests, complaints and significant events that may require attention.

• Be aware of the status of the availability of rooms at the hotel on any given day to ensure revenue is maximized.

• Check any meeting room needs and set-ups for cleanliness, proper set and availability.

• Prepare MOD report.

• Maintain effective communications between all hotel departments.

• Act as Concierge, Bellman, Valet, Shuttle driver, Housekeeper and problem solver as needed.

• Monitor all no-show charges, research credit card discrepancies and process chargebacks.

• Conduct at least one routine inspection of the public areas of the hotel, recognizing and correcting any potential safety hazards and also addressing cleanliness issues.

• Solicit guest feedback regarding hotel services and facilities and take corrective action to solve any reported deficiencies.

• Investigate, report and coordinate all hotel accidents that are employee and guest related.

• Help to grow the business through inquisitiveness at time of reservation and check in and through sales calls and public relations.

• Monitor existing S.O.P.s

• Assist in the selection and continuous training of staff to provide high quality service to guests.

• Count all banks and immediately report discrepancies to the General Manager.

• Inspect guestrooms. Provide feedback to housekeeping and maintenance departments.

• Update availability information in the Property Management System as required.

• Assist in evaluating the performance of all employees.

• Day-to-day management responsibilities including scheduling, motivating, assigning activities, training, and policy and procedural assessment.

• Other hotel-related duties as required.

• Maintain regular attendance in compliance with Atticus Hotel standards, as required by scheduling, which may vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

• All other duties as assigned

Education and Experience:

• Bachelor's degree in business or equivalent education and relevant experience.

• Experience developing successful culinary concepts for luxury outlets.

• Minimum of 10 years of progressive Food & Beverage and Lodging experience, with at least 3 years at the executive level managing multiple concepts and outlets.

• Experience working with local, regional, and national vendors.

• Advanced experience and understanding of luxury hotel, lodging, and stand-alone restaurant operations.

• Experience with outlet openings.

• Knowledge of banquet, fine dining, casual dining, and beverage operations (hotel experience is a plus).

Knowledge, Skills, & Abilities:

• Detail oriented and thorough

• Ability to remain discreet and respect the privacy of guests

• Ability to perform consistent work to the highest of standards

• Ability to interact with guests in a pleasant friendly way

• Ability to identify and resolve issues related to position independently

• Strong attention to detail and ability to meet deadlines

• Commitment to delivering excellent customer service

• Ability to convey information and ideas clearly

• Ability maintain composure under pressure

• Ability to listen and react quickly to residents and guests requests in a genuine manner

• Be organized, proactive, productive, and self-motivated showing a positive attitude

• Ability to lead a team effectively and efficiently

• Knowledge of how to operate very position within the facility

Physical Demands:

• Long hours sometimes required, including evenings, weekends and holidays

• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally

• Must be able to work indoors or outside

• Must be able to stand on feet throughout the shift

• Must be able to frequently lift up to 20 lbs and occasionally lift up to 50 lbs with assistance.

• Must be able to exert up to 20 Lbs. of force to push, carry, lift or otherwise move objects

• Must be able to bend, squat crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis. While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)

• Must be able to climb stairs occasionally.

Working Conditions:

• Indoors with exception of assisting bellman or guests outside

• Possible exposure to extreme heat or cold depending on season

• Possible exposure to a somewhat noisy environment

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The Joe Company reserves the right to amend and change responsibilities to meet business and organizational needs.