Assistant Manager - Food & Beverage at Bark N' Brine

Description

Job Summary: The role of Assistant Food & Beverage manager is responsible for supervising, training, and ensuring that associates provide a 5-star 5 diamond level of service to guests on a consistent basis. Additionally, the Assistant Food & Beverage manager is expected to ensure that all food & beverage operations are completed to company standards while assisting the Food & Beverage manager.  

Job Responsibilities: 

• Anticipate the needs of the restaurant and order whatever product is necessary to help associates perform their duties more efficiently and effectively while keeping in line with budget. 

• Maintain logs and ensure that trace reports are being updated. 

• Always maintain positive guest relations, and resolve complaints promptly, ensuring maximum guest satisfaction. 

• Ensure associates are familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. 

• Train associates about correct maintenance and use of equipment. 

• Monitor cleanliness, sanitation, and organization of work areas. 

• Ensure that associates are aware of all changes to outlets on property, associate rallies, and insurance modifications. 

• Ensure that associates maintain a thorough understanding of the restaurant menu through tests and other learning techniques. 

• Train associates on 5-star 5 diamond standards of service in all components of Food and Beverage. 

• Guarantee that all associates are maintaining 4 star 4 diamond levels of service in all facets of restaurant execution. 

• Educate associates on proper greetings / salutations to extend to guests and the use suggestive up-selling techniques to increase profit margins. 

• Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. 

• Conduct pre-shift meeting with staff and review all information pertinent to the day's business. Inspect grooming and attire of staff; rectify any deficiencies. 

• Inspect table/set-ups; check for cleanliness, neatness; rectify deficiencies with respective personnel. 

• Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel. 

• Check all servers out before they leave for the day ensuring that all side work is completed. 

• Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel. 

• Ensure that assigned staff has reported to work; document any late or absent employees. 

• Check storage areas for proper supplies, organization, and cleanliness. Complete requisition for additional supplies needed and submit to vendor. Instruct designated personnel to rectify any cleanliness/organization deficiencies. 

• Foster and promote a cooperative working climate, maximizing productivity and employee morale. 

• Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs. 

• Control labor costs by examining business levels and adjust the schedule accordingly, to maximize service levels and minimize cost.  

• Anticipate guests’ needs and respond promptly to all guest requests. 

• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. 

• Maintain complete knowledge of correct maintenance and use of equipment, and use equipment only as intended. 

• Monitor and maintain cleanliness, sanitation and organization of assigned work areas. 

• Obtain assigned bank and ensure accuracy of contracted monies and keep bank secure at all times. 

• Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet. 

• Settle checks in the P.O.S. system according to location specifications. Process payment of guest checks in accordance with accounting requirements and maintain accountabilities for all financial transactions 

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. 

• Maintain complete knowledge of designated glassware, ingredients, preparation method and garnishes for each drink. 

• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. 

• Maintain complete knowledge of table and seat numbers, room capacity, hours of operation, menus, price range and dress code of assigned outlet. 

• Constantly find ways to improve guests’ experience. 

• Work in conjunction and under the direction of the F & B Manager   

• All other duties as assigned  

Education and Experience: 

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests.  

• Ability to read, write, speak, understand, and communicate in basic English preferred  

• Three years’ experience in a supervisory food & beverage position preferred 

• Proven food and beverage management experience 

• Working knowledge of various computer software programs (MS Office, restaurant management software, POS) 

• ServSafe Certifications (may obtain after employment) 

Qualifications

Knowledge, Skills, & Abilities: 

• Detail-oriented and thorough 

• Ability to remain discreet and respect the privacy of guests.  

• Ability to perform consistent work to the highest of standards.  

• Ability to interact with guests in a pleasant, friendly way  

• Able to perform and train in all duties and descriptions of the host, bartender, server assistant, and server positions 

• Ability to maintain a warm and friendly demeanor 

• Ability to effectively communicate both verbally and written 

• Ability to multitask 

• Ability to comply with St. Joe standards 

• Ability to lead a team efficiently and effectively 

• Ability to solve problems independently 

• Extensive knowledge of Food & Beverage Operations 

• Extensive knowledge of operating POS systems 

• Extensive knowledge in scheduling employees 

• Moderate wine knowledge 

• Ability to stand in as and train all positions within the Food & Beverage department 

• Proficiency with Microsoft Office and email 

• Ability to follow and enforce all Food & Beverage regulations 

Physical Demands: 

• Frequent standing, bending, walking, stooping, pushing, and pulling  

• Frequent keyboarding 

• Ability to lift 45lbs 

Working Conditions: 

• Indoor and/or outdoor 

• Exposure to a possible noisy environment 

• Exposure to a somewhat stressful situation 

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities.  St. Joe Hospitality reserves the right to amend and change responsibilities to meet business and organizational needs.