Banquet Server (Part-Time) at Embassy Suites Panama City Beach

Description

Job Summary: The role of Banquet Server is responsible for assisting in banquet operations from set up to break down as well as serving guests with exceptional standards during event. 

Job Responsibilities: 

• Greet and interact with guests in a friendly and professional way 

• Prepare all equipment and areas for the event as stated on the BEO 

• Ensure all materials needed to match the BEO are on hand 

• Service guests and anticipate their needs during event 

• Take food and beverage orders 

• Collect plates and clear the table as guests finish their meals 

• Maintain composure in a fast-paced environment 

• Respond urgently to any concerns and notify the Banquet Manager 

• Break down all equipment 

• Clean up areas and event space (sweeping, mopping, wiping surfaces, taking out trash) 

• Ensure proper cleaning and sanitation practices are used throughout the event 

• Prepare for the next event accordingly 

• All other duties as assigned  

Education and Experience: 

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs 

• Must be at least sixteen years old (at least 18 years old to serve alcoholic beverages) 

• One year serving experience in a high-volume facility is preferred 

• Must have in person customer service experience 

• Extensive knowledge of food service & beverage service 

• Food Handlers Certification 

• Alcohol Awareness Certification 

Knowledge, Skills, & Abilities: 

• Knowledge of special diets to ensure safety of guests when ordering food 

• Basic Knowledge of Spirits, Beer, Wine & Beverages 

• Ability to remain discreet and respect the privacy of guests 

• Ability to work well in a team environment  

• Excellent interpersonal and customer service skills 

• Well-organized with ability to take and place food and beverage orders accordingly 

• Ability to operate point-of-sale systems 

• Detail-oriented and thorough 

• Ability to remain discreet and respect the privacy of guests 

• Ability to perform consistent work to the highest standards 

• Ability to interact with guests in a pleasant, friendly way 

• Ability to multi-task and manage multiple guests at a time 

Physical Demands: 

• Standing for extended periods, walking, bending, kneeling and stooping. 

• Must be able to lift up to 25lbs. 

• Must be able to safely deliver food and drinks on different surfaces 

Working Conditions: 

• Exposure to slippery surfaces and stairs depending on location 

• Indoor and/or outdoor 

• Exposure to extreme heat and cold depending on season and location  

Qualifications