Common Area Attendant at Hilton Garden Inn

Description

Job Summary: First impressions are everything! As a Public Area Houseperson we want our members and guest to see sparkling club facilities every time they come to play, visit, and join us for a meal. The pride you take in ensuring all public areas of the club are clean and tidy will reflect in the members view of our property as one of superior quality. 

Job Responsibilities: 

• Consistently offer professional, friendly and engaging service 

• Clean assigned public areas throughout club grounds 

• Empty trash in all public areas and clean public area restrooms and locker rooms 

• Clean all mirrors, inside of windows, wipe and dust all surfaces; keeping all brass shiny 

• Vacuum carpets and ensure all floor surfaces are clean and free of spills. 

• Respond to calls/requests for service 

• Review daily function activity to ensure all necessary timelines are met and quality is maintained 

• Follow departmental policies, procedures and service standards 

• Report necessary maintenance items 

• Follow all safety, vehicle, and sanitation policies   

• All other duties as assigned  

Qualifications

Education and Experience: 

• At least one year of previous housekeeping or janitorial experience is required, preferably in an independent work situation 

•  Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs   

• Ability to read write and speak and communicate in basic English preferred 

Knowledge, Skills, & Abilities: 

• Excellent communication and organizational skills 

• Strong interpersonal and problem solving abilities 

• Highly responsible & reliable and able to be self-directed 

• Ability to work well under pressure in a fast-paced environment 

• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision 

• Ability to focus attention on member and guest needs, remaining calm and courteous at all times 

• Detail oriented and thorough    

• Ability to remain discreet and respect the privacy of guests   

• Ability to perform consistent work to the highest of standards   

• Ability to interact with guests in a pleasant friendly way