Gate Attendant at Watersound Beach Club

Description

Job Summary: The role of Gate Attendant is responsible for greeting guest, providing information about the facilities, completing appropriate passes and provide directions to the desired location.  

Job Responsibilities: 

• Ensure that each entry into the facility is a member/ members guest, or a guest of the facilities inn  

• Greet guests or vendors and log their information in the system.  

• Provide a friendly greeting to people leaving, collect any passes or fees and log their information in the system. 

• Communicate information about the grounds in a positive manner 

• Answer the phone in a polite, courteous tone. 

• Respond to the radio in a polite, courteous tone. 

• Notify leadership immediately of any incidences or extreme/unusual circumstances that could potentially harm someone or the campground or if a medical, fire or other emergency occurs.  

• When the office is closed, accurately complete all appropriate passes or receipts. 

• Direct traffic in a safe and efficient manner. 

• Notify office of needed supplies, cash needs, maintenance or concerns. 

• Provide timely information to leadership about guest’s suggestions, requests, concerns or complaints using guest comments form. 

• When the office is closed, utilize patrol to deliver messages, assist guests, route traffic and provide support during a medical, fire or other emergency. 

• Keep patrol and leadership apprised of important issues or situations by logging information in the campground communications system 

• All other duties as assigned  

Qualifications

Education and Experience: 

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs.  

• Ability to read, write, speak, understand, and communicate in basic English preferred  

• Prior in-person customer service skills preferred  

Knowledge, Skills, & Abilities: 

• Detailed-oriented and thorough  

• Ability to remain discreet and respect the privacy of guests  

• Ability to perform consistent work to the highest of standards  

• Ability to interact with guests in a pleasant, friendly way  

• Ability to work independently on assigned tasks as well as to accept direction on given assignments  

• Knowledge of Microsoft Office operations   

• Basic knowledge of the surrounding areas  

• Excellent written and verbal communication skills   

• Understanding of general hospitality