Greeter Full-Time $16/hr at The Pearl Havana Beach Rooftop

Description

Job Summary: The role of Greeter is responsible for being an upbeat and kind presence to greet guests when they enter our organization. It is key for the Greeter to remain positive and courteous with each and every guest while welcoming and escorting them to the appropriate location/table. 

Job Responsibilities: 

• Courteously greet and escort guests to tables and assist in seating.  

• Assist in preparing the restaurant for service and always maintaining the cleanliness of the room  

• Maintain positive guest relations at all times 

• Be familiar with the menus of the restaurant and be able to highlight items for guest 

• Maintain complete knowledge of table and seat numbers, proper table set ups 

• Guide servers and bus persons in table set-up 

• Be aware of wait times and notify the guests during busy times 

• Answer restaurant telephone courteously and efficiently  

• Extend courteous departures as guest leave  

• Complete closing duties as assigned 

• Greet guest leaving the restaurant to ensure guest had a pleasant dining experience 

• Restock supplies 

• Check with the phone reservationists or answering machine messages to assure you have all reservations 

• Check with manager to assure private parties are properly staffed and organized for the evening 

• Check with kitchen to verify menu items are readily available 

• Keep in constant contact with the servers, manager, and the kitchen to ensure timing and food preparation is synchronized with guest flow 

• All other duties as assigned

Qualifications

Education and Experience: 

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs 

• Ability to read, write, speak, and communicate in basic English preferred 

• Experience in customer service is strongly preferred 

Knowledge, Skills, & Abilities: 

• Detail-oriented and thorough. 

• Ability to remain discreet and respect the privacy of guests. 

• Ability to perform consistent work to the highest of standards. 

• Customer service skills and ability to be friendly sometimes while doing other tasks 

• Verbal communication skills 

• Ability to operate various operating systems 

• Ability to solve issues independently 

• Ability to work as a team  

• Ability to memorize and describe menu items 

• Decision making skills  

Physical Demands: 

• Standing for extended periods of time 

• Continuous walking and movement 

• Must be able to lift up to 25lbs 

Working Conditions: 

• Most work is done indoors with some outdoor exposure when taking or greeting guests on the patio 

• Possible exposure to extreme heat and cold depending on season 

• Exposure to a somewhat noisy environment  

Salary : $16