Route Service Supervisor

Job Summary
The St. Louis Mat & Linen Company is seeking a Route Service Supervisor to join our team. The Route Service Supervisor plays a crucial role in overseeing daily operations and ensuring the efficient delivery of services to our customers. This position requires strong leadership skills, excellent customer service abilities, and the capacity to manage a team effectively. The Route Service Supervisor will be responsible for coordinating routes, managing personnel, and ensuring compliance with safety regulations while maintaining high standards of service.

Responsibilities

• Supervise and lead a team of drivers to ensure timely and efficient route execution.
• Monitor daily operations to ensure compliance with company policies and safety regulations.
• Provide exceptional customer service by addressing client inquiries and resolving issues promptly.
• Conduct regular inspections of vehicles and equipment to ensure they are in good working condition.
• Assist in training new drivers on company procedures, safety protocols, and customer service standards.
• Utilize organizational skills to plan routes effectively, optimizing time and resources.
• Engage in upselling services to existing customers while maintaining strong relationships.
• Perform heavy lifting as required during deliveries or when handling equipment.
• Maintain accurate records of deliveries, customer interactions, and route performance metrics.
• Communicate effectively with team members, management, and customers to ensure smooth operations.

Experience

• Previous experience in a supervisory role or related field is preferred.
• Strong background in customer service with a focus on client satisfaction.
• Familiarity with commercial driving regulations and practices is advantageous.
• Proficiency in math for route planning and inventory management tasks.
• Excellent communication skills to effectively interact with team members and customers.
• Organizational skills are essential for managing multiple routes and schedules efficiently.
• Experience in sales or upselling techniques is a plus.

The Route Supervisor position is ideal for individuals who thrive in a dynamic environment and are committed to delivering outstanding service while leading a dedicated team.

Job Type: Full-time

Pay: $56,000.00 - $62,000.00 per year

Benefits:

• 401(k)
• Cell phone reimbursement
• Mileage reimbursement
• Paid time off

Compensation Package:

• Employee stock purchase plan

Schedule:

• 8 hour shift
• Morning shift

Experience:

• Customer service: 1 year (Required)
• Leadership: 1 year (Required)

Work Location: In person

Salary : $56,000 - $62,000