What are the responsibilities and job description for the Spa Supervisor position at The Stable Spa at The Horse Shoe Farm?
The Horse Shoe Farm is an 85-acre boutique farm resort in the heart of the Blue Ridge mountains. This spectacular property is home to The Stable Spa, a unique spa experience set in the luxury of an eclectic converted horse barn. The Stable Spa offers signature and specialty massages, wellness & transformative therapies, body and foot treatments and classes, workshops and retreats.
The Horse Shoe Farm is a family-run business looking for the right person to assist in The Stable Spa and our Spa Wellness program. In order to provide intentional hospitality and stewardship to our guests, our team, and our land, we employ these core values:
- Presence
- Heart
- Gratitude
- Grace
- Grit
Roles and responsibilities include but are not limited to:
- Front Desk Scheduling (phone, email, online booking), classes (weekly/private), spa treatments.
- Provide 5 star client experience from the first moment they arrive, including handling and resolving customer requests, suggestions or complaints in a prompt and efficient manner. Tour, treatment, integration and checkout.
- Coordinate groups (bachelorette, large gatherings, work retreats, etc.) and manage details of their spa treatment.
- Constant monitoring of schedule to ensure treatment availability for guests, intake forms, special requests (enhancements, chronic illness, contraindications)
- Manage spa services, retail, employee/client profiles and reports in Vagaro (online booking system)
- Help create and manage weekly classes and add to event calendar.
- Ensure safety protocol needs for the Spa.
- Monitor maintenance issues and coordinate with maintenance staff to fulfill requests.
- Light Housekeeping : Laundry, clean and vacuum floors, dust, windows, trash, dishes.
- Opening / closing of the Spa (daily setup)
- Monitor communication with other managerial staff on Farm (Slack, Grasshopper, Notion)
- Demonstrate and maintain excellent and respectful communication skills with therapists, instructors and staff.
- Handle customer inquiries, complaints, and feedback in a professional manner.
- Monitor Massage Therapists appointment schedule (balancing of their appointments, time off, etc)
Additional skills not required but are a plus if you have:
- Experience in a Spa setting
- Experience as a Supervisor or similar role
- Currently licensed as a Massage & Bodywork Therapist in North Carolina or have been a Licensed Massage & Bodywork Therapist and worked in the industry
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or requirements associated with the role.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Language:
- English (Required)
Ability to Commute:
- Hendersonville, NC 28791 (Required)
Ability to Relocate:
- Hendersonville, NC 28791: Relocate before starting work (Required)
Work Location: In person
Salary : $20