Healthcare Collections Specialist

Essential functions and responsibilities:

· Handling inbound and outbound calls

· Performs collection activities while maintain compliance with all regulatory requirements

· Negotiate a payment solution with consumers in accordance with company and client standards

· Processes and verifies payments over the phone

· Provides thorough and accurate documentations on consumer accounts

· Locates additional demographic information for consumers via company approved skip-tracing methods

· Responsible for handling highly confidential information

· Performs other responsibilities and duties as requested

· Immediately makes changes as needed when regulations and laws change

• Exercise discretion and independent judgement
  
• Demonstrate integrity and a commitment to customer service
  

· Maintain professionalism, courtesy and composure with consumers, coworkers, and management.

· Demonstrate a comprehensive understanding of the FDCPA, FCRA, TCPA, and other laws and regulations that involve the debt collection industry

· Demonstrate comprehensive knowledge of FACS and Artiva

Qualifications Required:

· High school diploma or equivalent

· One year of sales or customer service experience

· Collections or call center experience preferred

· Must be able to communicate over a telephone clearly and effectively.

· Demonstrate professional and mature communication skills

· Have basic knowledge in Microsoft word, excel, and outlook

· Meet BCS Standards background and credit check