What are the responsibilities and job description for the Customer Business Support position at The Staffing Resource Group, Inc?

Customer Business Support

Title : Customer Business Support

Industry : Food / Beverage

Location : Clearwater, FL

Schedule : Mon- Fri 8am-5pm

Salary : $60k-75k depending on experience

Employment Type : Permanent

Company Overview :

Our client creates with care and innovates with purpose. They produce clean, authentic, and versatile beverage solutions that make every sip so much better, all with a determined pursuit of sustainably sourced, quality ingredients. Each bottle filled comes with a commitment to natural ingredients, extraordinary taste, high standards of service, and trade ingenuity.

About the Opportunity :

In the Customer Business Support role, you will be responsible for managing and supporting our growing Key Accounts Businesses, providing expertise in food safety, regulatory compliance, and customer formula project management. The ideal candidate for this role must have a comprehensive understanding of FDA food regulations, Global Food Safety Initiative (GFSI) standards, and other relevant food safety requirements, ensuring our products meet the highest safety and compliance standards. Due to the hands-on nature of this role, in-office attendance at our manufacturing sites is essential. This role will report to the Sr. Quality Assurance Director.

What You ll Do :

Key Accounts Business Support :

Act as the primary point of contact for Key account business clients, addressing their food safety and regulatory needs.

Maintain and upload quality and regulatory information to our Key accounts web portals and platforms.

Review and validate custom labels and packaging for customer-specific projects.

Provide expert support for technical inquiries related to the client's products, formulations, and marketing claims.

Assist in scheduling and conducting Key customer audits.

Assist in communicating and ensuring customer-specific requirements for finished products are met and samples are submitted for testing

Address Key customer complaints by conducting root cause analysis and implementing corrective actions.

Food Safety and Regulatory Compliance :

Ensure all Key account custom products meet FDA regulations, GFSI standards, and other relevant industry requirements.

Collaborate with internal and external stakeholders to address compliance issues and implement corrective actions.

Assist with internal customer-related complaints and inquiries on technical and regulatory matters.

Verify that formulas and ingredients comply with applicable country-specific regulations for both the US and Canada.

Key Customer Project Management :

Coordinate cross-functional teams, including R&D, Quality Assurance, and Operations, to ensure timely project completion and specific customer needs.

Traveling to client's North America s manufacturing sites will be required.

Support custom product development ensuring client's ingredients comply with customer requirements as well as country-specific regulations for both the US and Canada as applicable.

Serve as a liaison between client and regulatory bodies to resolve compliance issues, answer questions, or engage in advocacy efforts related to regulatory changes.

Job Requirements :

Bachelor s degree in Food Science, Microbiology, Regulatory Affairs, or a related field preferred.

Minimum of 5 years of experience in food safety, regulatory compliance, or Key Accounts business technical support.

In-depth knowledge of FDA food regulations, GFSI standards, and other food safety protocols.

Strong management skills with experience handling customer-specific projects.

Excellent communication and interpersonal skills to build and maintain customer relationships.

Ability to work collaboratively across multiple teams and manage competing priorities.

Client Benefits :

A 401(k) plan in which the company matches dollar for dollar on a % you contribute

Affordable health coverage for you and your family through medical, dental, and vision programs.

A generous paid time off program in which the benefits increase along with your tenure with the company

Nine company-paid holidays plus one floating holiday and diversity day

A fun, dynamic working environment with a growing, energetic, and passionate team

A diverse and inclusive environment where everyone is welcome

Breakrooms stocked with our delicious products

Management that uplifts and nurtures talent & provides continuing education

Promotion of health and wellness

Company-sponsored fun events

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent. For more exciting opportunities please visit our website at www.srg-us.com

EOE / ADA

IND123

LI-SRG3

Salary : $60,000 - $75,000

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Customer Business Support

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