What are the responsibilities and job description for the Customer Service Tech position at The Staffing Resource Group, Inc?
Customer Service Technician
Location : Helena, MT
Industry : Healthcare
Salary : $17-19 / HR.
Schedule : Mon-Fri, 8am-5pm
Employment Type : Direct Hire
Job Summary
In this position, you are responsible for delivery and set-up of equipment at the delivery address. Educates the patient and / or caregiver on the safe use and maintenance of the delivered item.
Essential Job Duties and Responsibilities
- Adheres to company policies and procedures in regard to using personnel protective safety equipment and services
- Assists in resolving customer equipment problems under emergency conditions
- Assists with implementation of quality improvement programs to meet company and JCAHO standards
- Assumes on-call responsibilities during non-business hours in accordance with company policy
- Communicates to supervisor any vehicle problems or conditions which would otherwise compromise the vehicle s safe operations
- Completes written patient visit reports following setup and follow-up visits per company policy
- Delivers and educates patients on the safe use and maintenance of respiratory and HME equipment in the home or office setting
- Develops and maintains working knowledge of current HME products and services offered by the company; and all applicable governmental regulations
- Develops basic reimbursement knowledge, completely documents all information
- Maintains assigned company vehicle in a clean and safe working condition
- Maintains home oxygen systems in patients homes per company policy
- Processes all orders and required paperwork in a timely and accurate manner
- Reports equipment hazards and / or product incidents as required in accordance with company policies
- Performs other duties as assigned
Employment is contingent on
Physical Demands
Medical Evaluation and Fit Testing Compliance in a timely manner
SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.
EOE / ADA
Salary : $17 - $19
