Client Manager - National Accounts

At The Standard, you’ll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.

Ready to reach your highest potential? Let’s work together.

What You’ll Do / Key Responsibilities

As a Client Manager National Accounts, you will partner closely with our National Account Consultants to provide exceptional customer service and support to your assigned caseload of National Account customers. In this role, you will:

• Cultivate meaningful, effective relationships with policyholders and producers through responsive communication, problem resolution and exceeding customer expectations.
• Work closely with clients to understand their needs and concerns, acting as a liaison between internal home office departments and the clients to initiate plan improvements and resolve administrative inconsistencies, ensuring the best possible outcomes for all parties involved.
• Research and respond to claim and coverage inquiries, including verifying appropriate premium administration, addressing customer service issues, claim escalations, contract issues and other group Life, Disability, Absence and Supplemental Insurance related requests.
• Provide reports to policyholders and brokers on claims, utilization, billing, etc. as needed and requested.
• Facilitate the enrollment process, which will involve preparation of enrollment materials, ensuring accuracy and working with our internal teams to print materials and meet with our benefit counselors to educate them on our product offerings.
• Other duties as assigned – Participate in various projects or initiatives.
  
  

What You’ll Need:

• Proven ability to develop meaningful, effective business relationships
• Exceptional customer service, including excellent communication and organization skills.
• Ability to plan and organize workload, adapting to changing priorities and diverse customer needs. Analyze, interpret, and apply benefit contract provisions to varied, complex situations. Make sound, independent judgments.
• Ability to provide timely and thorough responses to inquiries and continuously finds ways to improve and promote the service experience. 
• 4-5 years of relevant, progressive work experience in group insurance administration, with an emphasis in customer service, human resources and/or account management.
• Proficiency with Excel, Power BI, Salesforce.
• Education: High School Diploma Required. Bachelor’s degree preferred.
  
  

Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.
  
  

Salary Range:

$74,500.00 - $108,750.00

Positions will be posted for at least 5 days from original posting date.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.