Mortgage Loan Servicing Specialist

At The Standard, you'll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We're looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what's right – across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.
Ready to reach your highest potential? Let's work together.

Job Summary
In this role, you will be responsible for performing complex commercial mortgage loan servicing and administration functions to support our investor clients and borrower requirements. You'll oversee loan portfolio compliance, ensure timely collection of payments, and handle delinquent property taxes, insurance coverage, and loss claims. You will also analyze loan portfolios, perform property inspections, and collaborate with correspondent networks to ensure compliance. Additionally, you'll assist in the setup of new loans and the processing of payoff transactions.

Key Responsibilities

• Maintain compliance for loan portfolios, including ensuring timely payments, insurance coverage, and payment of property taxes.
• Collaborate with correspondents to ensure servicing compliance and address inquiries from borrowers, management, and investors.
• Perform analysis of transfer, assumption, and modification requests, and support loan file documentation.
• Validate servicing system data and assist in preparing accurate payoff quotes and loan status statements.

Ability to work in a fast-paced environment and manage multiple priorities is a requirement of the role.

Ability to work onsite on occasion (at least once per month) is a requirement of this role.*

Skills and Background You'll Need

• Must Have :
  • Degree in accounting, finance, or a related field.
  • 2 years of relevant experience in a dynamic office environment or equivalent education/experience.
  • Strong analytical skills and ability to interpret financial documents (e.g., operating statements, rent rolls, financial statements).
• Preferred :
  • 1 years of experience in commercial mortgage loan servicing, banking, or related.
  • Experience with mortgage loan servicing systems and financial software.
  • Knowledge of legal and technical aspects of commercial loan servicing.

Key Behaviors of a Successful Candidate

• Strong attention to detail and accuracy.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Effective communicator with a collaborative mindset.
• Ability to adapt to changing requirements and deadlines.

Why Join Us?
We have built a strong legacy of stability, innovation, and financial strength. When you join us, you can expect:

• A rich benefits package, including a 401(k) plan with matching company contributions.
• An annual incentive bonus plan.
• Generous paid time off.
• A supportive management approach with opportunities for career growth.
• Paid time off to volunteer and an employee giving program that doubles matching donations to eligible nonprofits.
• And much more!

Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.