Recovery Specialist

At The Standard, you'll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We're looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what's right – across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.
Ready to reach your highest potential? Let's work together.

Job Summary
We are looking for a Recovery Specialist to proactively recover overpayments and manage sensitive claims for Disability, Life, and Dental claims, as well as Workers Compensation liens, third-party recovery, and subrogation. This role involves direct communication with debtors, attorneys, and representatives to negotiate settlements and repayment plans for high-balance, complex cases. You'll manage ongoing collections, monitor progress, and ensure recovery goals are met.

Key Responsibilities

• Perform overpayment collections and negotiate settlements on high-balance claims via phone and direct communication.
• Manage and approve contract agreements, subrogation, and lien settlements.
• Provide training and guidance to department staff on handling complex claims.
• Create and track reports on collection activities, ensuring timely and accurate updates.
• Approve ongoing repayment plans and monitor the accuracy of system data input.
• Ability to work in a fast-paced, results-driven environment is a requirement of the role. *

Skills and Background You'll Need

• Must-have: Associate
  • 's degree or equivalent experience in a related field.
  • 2 years of experience in high-volume phone-based negotiation and collections.
• Preferred: Bachelor
  • 's degree in a related field.
  • Experience with claims recovery, subrogation, or lien settlements.
  • Strong customer service and negotiation skills, with an ability to think critically and make decisions under pressure.

Key Behaviors of a Successful Candidate

• Strong communication skills and attention to detail
• Ability to handle complex and sensitive situations with professionalism
• Self-motivated, with a proactive approach to problem-solving
• Collaborative team player with leadership potential

Why Join The Standard?
Join a company that values stability, innovation, and growth. As a Recovery Specialist at The Standard, you'll benefit from:

• A rich benefits package, including a 401(k) plan with company matching
• Annual incentive bonus plan and generous paid time off
• Career growth opportunities and a supportive management team
• Paid time off to volunteer and a double matching donation program for nonprofits

We're committed to providing a dynamic and rewarding environment where your contributions will be recognized and celebrated!

Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.