Cusomer Service Representative

Overview

The State Bank of Richmond soon to be known as Flat Branch Bank is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. If you have excellent communication skills, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you!

Duties
- Answer incoming customer inquiries via phone, email, and chat

-Assist Bank Clients with opening new accounts and being a dynamic problem solver for whatever issue the Bank Client is experiencing

-The applicant needs to have the ability to learn the bank’s products and services in order to better serve the bank clients as a valuable informational resource
- Provide accurate and timely information to customers regarding products, services, and promotions
- Resolve customer complaints or issues with patience and professionalism
- Conduct outbound calls to follow up on customer inquiries or provide updates
- Analyze customer feedback to identify areas for improvement in our products or services
- Perform data entry tasks to update customer records and maintain accurate information

Qualifications
- Previous experience in a customer service/customer contact role preferred

- Previous work experience in Banking preferred

- On the job training is available for detail oriented and personable individuals with the ability to stay on task and support the team in a fast paced environment
- Excellent phone etiquette and strong verbal communication skills
- Ability to effectively communicate with customers
- Strong problem-solving skills and the ability to think quickly on your feet
- Proficient in data entry and computer skills
- Upselling experience is a bonus

At our Bank, we value our employees and offer competitive benefits packages including medical insurance, paid time off, and opportunities for career growth. Join our team today and make a difference in the lives of our customers while embarking on the next stage of your career!

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific needs of the department or organization.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• On-the-job training

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Ability to Relocate:

• Richmond, MO: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $20