What are the responsibilities and job description for the Financial Service Representative position at The State Bank?
OUR WHY
We believe in the potential of banking for good – to create better lives, better businesses, and better communities.
OUR MISSION
Our mission is to remain an independent community bank by offering the most flexible and comprehensive financial solutions delivered by our team of top performing professionals who go to work every day with the goal of helping families, businesses, and our communities to find their better state.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Consistently provide excellent customer service in accordance with The State Bank’s service standards through all forms of communication.
Provide customer service including transaction processing, account opening, balancing checkbooks, and resolving customer problems and concerns. Provide ongoing relationship service with current customers to maintain goodwill and gain additional business. Complete follow-up with new customers through written and phone correspondence. Complete outbound calls as assigned in keeping with the bank’s marketing campaign focus and service expansion opportunities. Functions as a customer service call staff member as needed. Assists in answering all customer service calls while performing assigned branch tasks, servicing in-person customer needs and completing online service group assignments.
Cross-sell the full range of personal and business banking services to present and potential customers. Refers customers to other areas of the bank and recommends ways in which the bank can meet their needs. Is supportive and participates in the Customer Benefits Program. Participates in the sales team culture within the community office, including achieving individual sales goals and contributing to branch goals.
Act as a sales agent to refer business to Investment Trust, Commercial Lending, Consumer Lending, Mortgage Lending, VISA Merchant, Business Manager and Wealth Management.
Functions as a CSR as needed. Follows Teller Cash Control as directed by Cash Handling Procedure and meet accuracy requirements for File Maintenance.
Assists in balancing branch machines where applicable; coin machine, ATM, ITM and/or cash dispensers.
Cross-training: May be trained as ITM teller to assist with financial transactions via Connect technology. May receive training to perform as vault teller on rotation. May be given supervisory transaction override authority. May be responsible for branch supply ordering. May be trained as call center staff where primary duty is assisting customers by answering all calls received through customer service channels. These assigned call center duties may be performed within a standard branch setting or an assigned call center location.
Participate in regular training for industry specific regulations, guidelines, and procedures.
Use good reasoning and organizational skills.
Stand/sit for several hours in a row.
Regularly exert significant physical exertion to lift, carry, push, pull, climb, kneel, crouch, stand, bend, twist and reach.
Regularly lift and carry up to 55 lbs.
Regularly drive, stand, walk and use hands to handle, finger or feel objects, tools or controls.
Use knowledge in operating and maintaining various types of equipment.
Follow instructions and safety policies.
Regular and predictable attendance and presence at work.
Regular interaction with peers on-site, including face-to-face meetings and spontaneous conferences.
Ability to effectively perform responsibilities under a high level of stress.
Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience.
SKILLS/ABILITIES
Effective time management.
Establish and maintain effective working relationships with customers, associates, and vendors.
Clear communication.
Basic understanding of a computer and its applications.
Knowledge of Microsoft Word, Excel, and PowerPoint.
REGULATION TRAINING REQUIREMENTS
Successful completion of all assigned training.
