What are the responsibilities and job description for the IT Business Solutions Manager position at The State Bar of California?
Office of Information Technology
Annual Salary Range : $142,999 - $190,651
FLSA Exempt / Non-Union Represented
This position allows for up to 4 days of remote work per week
About the Office :
The Office of Information Technology (IT) is responsible for enabling State Bar’s internal and external stakeholders by the management, implementation, and maintenance of an organization's technology to support of State Bar’s mission and goals. The office’s primary goals are to build and maintain functional capabilities, to support innovation and to ensure that all systems are running smoothly, efficiently, and securely to support the needs of the organization and its stakeholders.
The Ideal Candidate :
We are seeking a problem-solver with a passion for leveraging technology to drive success. The IT Business Solutions Manager plays a pivotal role in shaping the future of our organization’s technology landscape. The ISBSM will bridge the gap between business needs and technology solutions – lead a team and oversee the deployment, enhancement, and management of business-critical IT systems, ensuring seamless operations and alignment with organizational goals. The ISBSM will also lead the planning, implementation, and optimization of business systems to meet the State Bar’s objectives.
Successful candidates will have strong project management and problem-solving skills, expertise in ERP, CRM, or business process automation systems; excellent leadership and communication skills and the ability to collaborate with non-technical stakeholders.
Definition :
Under general direction, the IT Business Solutions Manager oversees, plans, organizes, and manages the activities of the Business Systems Analyst Product Management team. The position acts as a critical liaison between the State Bar's business offices and IT, ensuring effective communication, managing IT systems, enhancing operational efficiency, and researching and recommending innovative technology solutions to optimize business operations. This role leads a team of analysts and is responsible for developing and executing strategies for demand and project management, aligning IT services with organizational priorities to deliver high-quality solutions that meet the needs and expectations of business office users, while supporting the mission and operations of the State Bar.
Distinguishing Characteristics :
The IT Business Solutions Manager is distinguished by its responsibility for managing and directing projects, personnel, vendors, contractors, and resources involved in the assessment, development, implementation, and maintenance of technology solutions. This position ensures that all activities and functions of the assigned unit(s) are completed in alignment with the procedures, policies, and standards of the State Bar. Additionally, the role is characterized by its focus on delivering business-critical IT services and solutions, ensuring quality, efficiency, and innovation while supporting the operational and strategic goals of the organization.
Examples of Essential Duties :
Duties may include, but are not limited to the following :
- Lead and manage a team of business systems analysts, providing direction, mentorship, training, performance management, and development opportunities.
- Build strong relationships with business leaders, office directors and management, and stakeholders to ensure alignment between IT capabilities and business requirements.
- Act as a trusted advisor to business units, collaborating to identify needs, challenges, and opportunities, and build IT solutions roadmaps to enhance productivity and efficiency.
- Oversee business systems analysts in gathering, documenting, and analyzing IT requirements, ensuring clarity, accuracy, and alignment with organizational objectives.
- Translate business requirements into actionable IT solutions, collaborating with technical teams to implement and deliver them successfully.
- Manage IT projects, including upgrades, migrations, and implementations, ensuring timely delivery, risk mitigation, and adherence to budgets.
- Oversee the implementation, configuration, integration, and maintenance of enterprise systems (e.g., AI initiatives, SaaS applications like HubSpot and DocuSign, ERP systems like Oracle Fusion and Salesforce, Microsoft Suite, and security tools).
- Optimize data flow and functionality by managing the seamless integration of business applications.
- Provide insights on emerging technologies solutions and guide the team in identifying innovative solutions to improve efficiency and organizational outcomes.
- Facilitate effective communication and collaboration between business units and the IT department.
- Collaborate with vendors to negotiate contracts, maintain relationships, and ensure adherence to service level agreements (SLAs) in alignment with business needs.
- Continuously identify opportunities to enhance system efficiency and business processes, conducting analysis to support business decisions, optimize operations, and ensure alignment with organizational goals.
- Ensure compliance with industry regulations, internal security policies, and standards through regular audits and risk assessments.
- Define and monitor key performance indicators (KPIs) to measure the success of IT initiatives and team contributions.
- Develop and manage budgets for IT projects and maintenance, ensuring efficient use of resources.
- Develop documentation of business process flows and application functionality, along with training materials for business partners.
- Prepare reports and correspondence on program effectiveness, including statistical analyses as required.
- Develop and oversee training programs to ensure business users are equipped to effectively use IT Systems.
- Develop and maintain capacity planning strategies to ensure efficient and realistic project planning, balancing workload distribution, scalability, and resource availability to meet current and future organizational demands.
- Encourage continuous learning by supporting team members in obtaining relevant certifications and staying current with emerging industry trends.
- Foster a positive and collaborative team culture, providing clear direction, support, and opportunities for professional growth and development.
- Implement strategies to ensure team members have the tools, training, and support necessary to succeed in their roles and advance their skills.
- Advocate for the needs of the team, ensuring they are equipped with adequate resources, time, and support to deliver high-quality outcomes.
- Act as a mentor to team members, guiding them in their career development and helping them achieve their professional goals.
- Other duties as assigned.
Employment Standards
Knowledge of :
Ability to :
Minimum Qualifications :
Education :
Experience :
License, Certificate, Registration Requirements :
Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar’s selection process for this classification.
About the State Bar
The State Bar of California’s mission is to protect the public and includes the primary functions of licensing, regulation, and discipline of attorneys; the advancement of the ethical and competent practice of law; and support of efforts for greater access to, and inclusion in, the legal system.
Our Values
Clarity | Investing in Our People | Excellence | Respect | Growth Mindset
Learn more about our values.
DEI Statement
We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
Learn more about our commitment to DEI.
Salary : $142,999 - $190,651
