836377 OPS EMPLOYMENT PROGRAM SPECIALIST

Requisition No: 836377

Agency: Commerce

Working Title: 836377 OPS EMPLOYMENT PROGRAM SPECIALIST - 40099809

Pay Plan: Temp

Position Number: 40099809

Salary: $20.70 / hour

Posting Closing Date: 12/18/2024

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JOB TYPE: FULL TIME / OPS
POSITION LOCATION: Tallahassee, FL (relocation benefits are not available for this position)

OPS Employment Program Specialist

This position will be used for multiple vacancies.

OPEN COMPETITIVE

www.floridajobs.org/

Your Specific Responsibilities:

This is a highly responsible position requiring knowledge of reemployment assistance (RA) law and department procedures. The incumbent is responsible for several complex programmatic functions performed within the processes of the reemployment assistance program.

Identifies and resolves problems in the daily operations of the offices of the reemployment assistance program. Analyzes problem areas and recommends any changes needed to improve and streamline existing procedures. Coordinates the implementation of new procedures.

Writes updates and revises manuals to incorporate new policies and procedures. Provides programmatic training and technical assistance to associates relative to the reemployment assistance program. Assists in developing training materials and procedures and may participate in cost quality and work planning studies. Serves as trainer for programmatic areas of assignment.

Collaboratively works with representatives from the Program Support, Department of Revenue, Office of RA Appeals, Contact Centers, Adjudication, Internal Revenue Service, Governmental Officials and other external parties as needed to resolve issues relating to claims.

Performs specialized work assignments and other related work as required within the section including the preparation of reports, project analysis and correspondence.

Attends workshops and participates in studies, conferences, staff meetings and reviews pertaining to the quality and quantity of work performed in various program areas within Benefit Operations which have statewide application.

Required Knowledge, Skills, and Abilities:

• Knowledge of reemployment assistance law, rules, policies and procedures.
• Ability to collect, evaluate and analyze data relating to reemployment assistance programs.
• Ability to review reemployment assistance functions to measure effectiveness.
• Ability to develop training materials and train others.
• Ability to work independently.
• Ability to utilize problem-solving techniques.
• Ability to plan, organize and coordinate work assignments.
• Ability to effectively communicate verbally and in writing.
• Ability to establish and maintain effective working relationships with others

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Minimum:

• Duties and responsibilities of this position must be performed at the official work site of the Department.

Preferred:

• Preference will be given to those with one year of professional experience in Reemployment Assistance and/or Workforce Services.

Pay: $20.70 per hour

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

The OPS Employment Program Specialist is a member of the Claims Processing team of the Division of Workforce Services.

The Difference You Will Make:

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:

Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend. FloridaCommerce’s main office is located in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you an experience vibrant with a unique experience, professional growth, entertainment, and culture.

Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

• State Group Insurance coverage options

• Ongoing comprehensive training provided

• Career Growth

• Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.