DISTRIBUTED COMPUTER SYSTEMS ANALYST II

Requisition No: 850042

Agency: Agriculture and Consumer Services

Working Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST II - 42005229

Pay Plan: Career Service

Position Number: 42005229

Salary: $46,668.01-$60,000.20

Posting Closing Date: 04/06/2025

Total Compensation Estimator Tool

DISTRIBUTED COMPUTER SYSTEMS ANALYST II

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES

OFFICE OF AGRICULTURE TECHNOLOGY SERVICES

***OPEN COMPETITIVE OPPORTUNITY***

CONTACT:

Shelley Harden, 850-245-1096

MINIMUM REQUIREMENTS:

A bachelor's degree from an accredited college or university and three (3) years of experience in computer systems analysis, computer programming or in planning or designing distributed computer systems; or

A bachelor's degree from an accredited college or university with major course of study in one of the computer sciences or in management information systems and two (2) years of experience in computer systems analysis, computer programming or in planning or designing distributed computer systems; or

A master's degree from an accredited college or university with major course of study in one of the computer sciences or in management information systems; or

Four (4) years of experience as described above and either (1) completion of a 720-classroom hour program of study from a vocational/technical school or accredited community college in an area of data processing (excluding data entry), or

(2) 60 semester or 90 quarter hours of college course work from an accredited institution which includes four courses in computer science or management information systems.

Experience as described above can be substituted on a year-for-year basis for the required college education.

Completion of a one-year program of study from a vocational/technical school in an area of data processing (excluding data entry) can substitute for one year of the required experience.

Requires possession of a valid Class E driver license.

EDUCATIONAL NOTE: Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained. Foreign trained graduates utilizing a degree attained outside of the United States to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an Approved Credential Evaluation Agency. A list of approved agencies can be viewed at “Approved Credential Evaluation Agencies, Florida Department of Education.” Approved Credential Evaluation Agencies (fldoe.org)

***ATTENTION CANDIDATES***

To be considered for a position with the Florida Department of Agriculture and Consumer Services:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be verifiable in the Candidate Profile.

The Florida Department of Agriculture and Consumer Services values
and supports employment of individuals with disabilities. Qualified
individuals with disabilities are encouraged to apply.

ADDITIONAL REQUIREMENTS:

Occasional travel required.

NOTES:

Successful applicant must pass a background screening, including fingerprinting, as a condition of employment.

JOB DUTIES:

Responsible for 2nd and 3rd Level Technical Support for department employees and workstations, including hardware, software, and communications components.

• Duties include diagnostic evaluation and technical troubleshooting of software and hardware problems both on-site and remotely via FDACS-owned software and services.

• Provide technical support for desktops, laptops, printers, and other peripherals.

• Perform repairs, upgrades, and installations of IT equipment

Responsible for supporting the configuration of Florida Department of Agriculture Consumer Services (FDACS) mobile devices via a Mobile Device Management (MDM) platform.

• Configuration of mobile devices will include, but not be limited to, initial setup, maintenance of devices within the MDM, and maintaining established standards for those devices.

Responsible for taking the lead and supporting the planning, testing, and implementation of projects under the supervision of management, including designing and implementing software management via the department-owned MDM platform.

• Communicate effectively with clients to understand their technical needs and concerns.

• Provide clear explanations and instructions to management and clients regarding technical issues and solutions.

Responsible for installation of new desktops, relocation of existing desktops, completion of installation/relocation paperwork, following standards for desktop software, and tracking of licensed products.

• Formulate, coordinate, and ensure standards for desktop hardware and software meet the standards set by the Office of Agriculture Technology Services.

• Document all service requests, troubleshooting steps, and solutions in a ticketing system.

• Maintain accurate records of equipment inventory and configuration details.

Perform related work as required, which will include, but not be limited to, adherence to the policies and procedures of the Department’s Information Resource Security Program (Chapter 8 – Department’s Supervisory Manual) and allocate time as requested for Disaster Recovery activities.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of distributed computer processing operations, procedures, and equipment.
• Knowledge of problem-solving techniques.
• Knowledge of computers, operating systems, and software.
• Knowledge of computer imaging via Microsoft Windows Autopilot and the Microsoft Intune platform.
• Awareness of cybersecurity best practices and data protection measures.
• Ability to diagnose, troubleshoot, and resolve technical issues efficiently.
• Ability to efficiently manage time and prioritize tasks to meet deadlines.
• Ability to document and share new techniques or processes.
• Ability to resolve problems with computer hardware, software, and applications.
• Ability to identify and communicate user needs.
• Ability to work, collaborate, and communicate effectively with others.
• Ability to plan, organize and coordinate work assignments.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please visit www.myfrs.com;)
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a complete list of benefits, visit www.mybenefits.myflorida.com.

For an estimate of the total compensation package for this position, please visit the “Total Compensation Estimator Tool” located above under the “Posting Closing Date.”

SPECIAL NOTES:

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.