DISTRIBUTED COMPUTER SYSTEMS ANALYST / IT OPERATION ANALYST

Requisition No: 851499

Agency: Agency for Health Care Administration

Working Title: 68065027 - DISTRIBUTED COMPUTER SYSTEMS ANALYST / IT OPERATION ANALYST

Pay Plan: Career Service

Position Number: 68065027

Salary: $2,250.00 - $2,500.00 Biweekly

Posting Closing Date: 05/02/2025

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Distributed Computer Systems Analyst / IT Operation Analyst

Office of FX Program Administration (FXPA)

State of Florida Agency for Health Care Administration

This position is located in Tallahassee, FL or AHCA Field Office locations

Position Overview and Responsibilities

This position serves as the IT Operation Analyst for the Technical Architecture Unit in the Office of Florida Health Care Connections (FX) at the Agency for Health Care Administration. The IT Operation Analyst is responsible for managing and maintaining the organization's technical operations environment. This role ensures that systems, applications, and infrastructure are executed reliably and efficiently. The IT Operation Analyst works closely with FX solution partners to develop, implement, and troubleshoot technical solutions, ensuring that critical processes are completed on time and without error. This position reports directly to the FX Operations Manager.

System Monitoring and Maintenance:

• System Monitoring: Continuously monitor the FX program's systems to ensure optimal performance and uptime.
• Performance Analysis: Analyze system performance metrics and generate reports to identify areas for improvement.
• Proactive Maintenance: Conduct regular maintenance and updates to ensure systems are running efficiently and securely.

• Issue Resolution: Troubleshoot and resolve technical issues related to the FX program's infrastructure and systems.
• Vendor Coordination: Work with vendors to address and resolve technical problems.

Release Management:

• Release Coordination: Work with the release manager to ensure all releases have met requirements and testing standards.
• Dependency Management: Understand the dependencies between release items and coordinate with relevant teams.
• Stakeholder Communication: Ensure communications are sent to stakeholders for all releases and develop processes for after-hours communications.

Policies and Procedures Creation:

• Policy Development: Develop and implement policies and procedures for IT operations within the FX program.
• Procedure Documentation: Document and maintain operating procedures to ensure consistency and compliance.
• Training and Communication: Provide training and communicate policies and procedures to team members and stakeholders.
• SOP Preparation: Prepare Standard Operating Procedures (SOPs) for the daily maintenance of applications and underlying systems.

Process Improvement:

• Identify Improvements: Identify areas for process improvement and implement effective solutions.
• KPI Monitoring: Monitor and analyze key performance indicators (KPIs) to drive operational success.
• Continuous Improvement: Develop and maintain continuous improvement strategies to enhance operational efficiency.

Other Duties as Required:

• Support Needs: Perform other duties as required to support the FX program's operational needs.

Contact Tayna Hand for more information: 850-412-4060

Knowledge, Skills, and Abilities

• Analytical Skills: Ability to analyze data and make informed decisions.
• Analytical Skills: Advanced analytical skills to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Communication Skills: Excellent oral and written communication skills to facilitate knowledge sharing and professional interactions.
• Computer Skills: Solid knowledge of PC and Mac computers, mobile devices, and Microsoft Office applications (Word, PowerPoint, Excel, and Outlook). Proficient in SQL, data models, database design, data mining, and segmentation techniques.
• Interpersonal Skills: Ability to influence operations teams and establish rapport with vendors, internal, and external customers.
• Organizational Skills: Strong organizational skills to plan, schedule tasks, and prioritize support requests.
• Problem-Solving Skills: Strong troubleshooting and problem-solving skills to identify system failures and improve processes.
• Quick Learner: Ability to adapt to new technologies and continuously improve processes.
• Teamwork Abilities: Ability to work and contribute in a team-oriented environment.
• Technical Expertise: Strong understanding of IT infrastructure components, systems architectural concepts, and methodologies.

Minimum Qualifications

• Minimum of three (3) years of experience in operations management or a similar role.

Preferences

• Preference for experience working in the health care sector
• Preference for bachelor’s degree in computer science, information technology, or related field.

• Preferred: Relevant certifications in IT operations or IT management.
• Preference will be given to candidates with the ability to provide after hour support on nights and weekends as required.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State Group Insurance Coverage Options, including health, life, dental, vision, and other supplemental insurance options;

• Flexible Spending Accounts;

• State of Florida retirement options, including employer contributions;

• Generous annual and sick leave benefits;

• 9 paid holidays a year and 1 Personal Holiday each year;

• Career advancement opportunities;

• Tuition waiver for courses offered by Florida’s nationally ranked State University System;

• Training and professional development opportunities;

• And more!

Message from the Office of Health Care Connections (FX)

Do you want to impact people’s lives with your work? Do you want to be a part of a team that works hard and supports your efforts? Come work at FX!

FX (Florida Health Care Connections), is a transformation to ensure our Agency’s mission of Better Health Care for All Floridians continues for generations to come. Come join us and …

• • Jump into the front end of creating and implementing innovative solutions for Government Healthcare programs;
  • Take part in one of the largest transformation initiatives in Florida’s history and make a lasting impact for millions of people statewide;
  • Enjoy working with a team known for their diligence and collaboration and perceived as a leader among similar programs in the nation;
  • Enjoy benefits offered as a State of Florida employee, including health insurance options; pension and investment retirement plans; and sick and annual leave

Learn more at: https://ahca.myflorida.com/medicaid/florida-health-care-connections-fx

Thank you for your interest!

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.